Google console email alert

Hi,

I got the error alert email from google console after upgrading Hikashop to newest version. How to fix it?

The page with problem:
facianohair.com.tw/%E7%B7%9A%E4%B8%8A%E8%A8%82%E8%B3%BC.html

Error message:

Invalid object type for field "itemReviewed"
First detected: 6/5/20
Status: Error

Hello,

Can you process some check and test in order to better understand the root issue :
1. Go in Extensions => Plugins, and look for "HikaShop Microdata on Product Page plugin", and check that this plugin is unpublished
2. Use the Google MicroData Test page, to process a test WITH the a default template like ProtoStar to see if that solve your error

Awaiting news from you to progress on your subject.
Regards

Please see attachment and help me know how to fix it. Thank you so much.

Hello,

Unfortunately, I was expected that the check and the default template will be a solution to better understand your issue.
Can you provide backend access references via our Contact us form ?
This will allow us to go more far and to process somes tests by ourseleves.

Note : Don't forget to add an Url to this topic to your message.
Awaiting news from you.

Regards

I sent, thank you, hope to get answers there

Hello,

We have found your message, but we don't have what we need to going more far, we need your backend access references to process some tests and analyze your website.


Please, provide required element to login in your administrator.
Regards

I just sent, thank you a lot.

Hello,

It seems that you have a redirection plugin that don't allow me to reach your backend administrator, usually website.com/administrator is enough to access the backend, on your website this didn't work, can you provide the required Url please.

Awaiting elements from you to be able to progress.
Regards

I have sent out. Thank you.

Hello,

Thanks for your elements that allow me to go more far on your issue, and after analyze I think I get your root issue, follow me step by step :
- From Main HikaShop Configuration, go to Display dropdown => Views
- Use your 3 dropdowns filters with Product/Your current template/Frontend
- Find your listing_div view
=> Here, you have an override that come from the HikaShop 2.5.0, this view didn't have the HikaShop built-in MicroData, and so it's not really a surprise that something don't work about this.
And to be clear, I'm even surprised that there so few error, for the future take care to don't use another microdata plugin on page where HikaShop already manage this.

Now, what you have to do, is to remove this override and if required create a new one from your HikaShop 4.3.0, and this will quite for sure solve your issue.

Hope this will help you to solve this.
Regards

I don't understand. I need to write something before the product lists. Where can I write if you said can't write there?

Hello,

You can add what you want in every HikaShop view, but my previous message was just to point out that your custom view (override) is based on an HikaShop 2.5.0, and that's too old to avoid issue, then I advice you to recreate your custom view (override) from your current HikaShop view.

In details, save on your side your current override view, and erased the view on your website (click on the little trash icon) and create a new override view (that will automatically be from your recent HikaShop version).
Note : to have more details, see this documentation .

Regards

I changed. Please see if this is it, and Google won't find me trouble. Thanks.

Hello,

When you process some custom, or update or modify in general your website, it's better to use a an unpublished website clone just for test purpose, it's a good way to make evolve your site without impact your sales.
Now, about the custom override view, we can guide you in the job, but we can't analyze custom code or provide sample code, because it's too long.
For this time only, I analyze your code, and can't see why this leads to an error, especially without seeing error message.

If you want our advice and allow us to guide you, details what you want to achieve, in which context (view) and all elements to allow us to better understand your goal with this custom.

Regards

Moderator : Please, in order to keep the forum clear for others, and don't mess our ticket process, don't edit your message a long time after have posted it, rather post a new message, thanks for your attention.