Characteristics default options not available in Firefox for Windows

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4 years 6 months ago #323868

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.21
-- PHP version -- : 7.3.21
-- Browser(s) name and version -- : Firefox 80.0.1 64-bit
-- Error-message(debug-mod must be tuned on) -- : None

I have created a product characteristic 'tickets':



On Windows Firefox browser the default options do not show:


On Windows Chrome, Edge, Opera and iPad Safari and iPad Firefox the default options display correctly:


Can you fix this, please? Firefox is my default browser. Thank you.

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4 years 6 months ago #323875

Hello,

We aren't able to reproduce your issue on our Firefox navigator, can you provide some backend access and step by step process in order to see ourselves this display issue ?
For this you can use our Contact us form to provide these elements, just add an Url link to this topic in your message.

Regards

Last edit: 4 years 6 months ago by Philip.

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4 years 6 months ago #323899

Hello, I haven't solved it, but it seems like it is a Firefox Addon on my desktop PC that is stopping the dropdown from working correctly.
I just tested it on my Windows laptop in Firefox and it works correctly.
If I find out what the cause is I will update this post to help anyone else comes across the same issue.

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4 years 6 months ago #323906

I never found the reason, so I deleted the characteristic and set it up again. This time it worked correctly in Firefox.

The following user(s) said Thank You: nicolas

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