Shipping does not work properly without the weight of the product.

  • Posts: 194
  • Thank you received: 15
  • Hikashop Business
4 years 1 month ago #329120

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.24
-- PHP version -- : 7.4

I have products that have a given weight in the store, e.g. 0.5 kg. On the price page, the weight per 1 kg is given as additional information. This is great. I have a product that is sold by piece and cannot provide the weight. I enter a weight of 0. But at this point there is a problem with shipping. I have set that shipping costs 0 PLN from specified order amount. If the product has no weight, it is not included in the shipping types.
How to solve such a problem?

Please Log in or Create an account to join the conversation.

  • Posts: 83404
  • Thank you received: 13498
  • MODERATOR
4 years 1 month ago #329123

Hi,

You need to activate the "force shipping regardless of weight" setting in the HikaShop configuration.

Please Log in or Create an account to join the conversation.

  • Posts: 194
  • Thank you received: 15
  • Hikashop Business
4 years 1 month ago #329145

Nicolas, the problem is it's activated, and it doesn't work anyway. Without activating this option - there is no delivery selection option. Upon activation, the delivery option appears, but it does not take into account the value of the basket and it is not possible to select the free delivery option, which is set for purchases above a certain amount.

Please Log in or Create an account to join the conversation.

  • Posts: 83404
  • Thank you received: 13498
  • MODERATOR
4 years 1 month ago #329146

Hi,

With the additional information of your last message, I understand that you've apparently used the "minimum price" and / or "maximum price" settings of your shipping method.
These options will only take into account the products with a weight if you have the "include virtual products price" setting turned off in the shipping method.
So you need to make sure that this option is activated if you have products without weight that you want to take into account.

Please Log in or Create an account to join the conversation.

  • Posts: 194
  • Thank you received: 15
  • Hikashop Business
4 years 1 month ago #329170

Great - this is what I missed: "include virtual products price"
THANKS A LOT

Please Log in or Create an account to join the conversation.

Time to create page: 0.059 seconds
Powered by Kunena Forum