Products won't save, http error 500

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3 years 11 months ago #331471

-- url of the page with the problem -- : niptees.com
-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Vivaldi
-- Error-message(debug-mod must be tuned on) -- : http error 500

It will save on any other page, category, menu, and configuration, just not the Product page. Can not save product or changes

I can save on any other page, category, menu, and configuration, just not the Product page. Can not save product or changes. Is there a setting I've missed that stops me from saving just product?

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3 years 11 months ago #331477

Hello,

You should enable temporally the "debug mode" in your Joomla global configuration.
Thanks to that, you will get an error page with more details (including a full error message and a "call stack").
These elements will help the support team to understand the nature of your issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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3 years 10 months ago #332058

I have enabled the debug and reinacted the same errors, which oddly is only when attempting to save a product. When I go to Joomla Debug Console I get several options for call stacks. I am unsure which to use. I did download the txt file if that happens to have any pertinent information to solve

File Attachment:

File Name: systeminfo...0_00.txt
File Size:109 KB
this problem.

Attachments:

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3 years 10 months ago #332063

Hi,

If the debug mode doesn't provide more information, then you need to look at the PHP error log of your server. There, the "fatal error" message corresponding to that HTTP 500 error should be logged and that error message will allow us to understand what's going on.
If you on't know where to open your PHP error log, you might have to ask your hosting support.

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