How to fix Page not found : listing

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3 years 10 months ago #332532

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.15
-- PHP version -- : 7

Hello,

I have about a hundred or so Hikashop product or category URLs that are resolving in a 404 error that says Warning: Page not found : listing. I picked one to start with and have tried reviewing the alias's that are set for the "products" and the categories" and made sure to remove any special characters however I'm still having the same issue. I read that this could be from special characters in the product or category name that causes issues with URL/alias and that it can be resolved by removing any special chars from the alias's. I have tried this but it seems that it is still not working for me.

Here is an example of the URL structure originally:

/sem-supplies/sem-sample-holders/s-clip-sample-holders/product/listing/em-tec-s-clip-sample-holder-with-2xs-clips-45°-90°-on-o25-4mm-zeiss-pin-stub

Here is my modification of removing the degree symbols and replacing with degree:

/sem-supplies/sem-sample-holders/s-clip-sample-holders/product/listing/em-tec-s-clip-sample-holder-with-2xs-clips-45degree-90degree-on-o25-4mm-zeiss-pin-stub

However it still does not work and actually both URLs give the same error, Warning: Page not found : listing.

Does anyone have any suggestions? How can this be fixed? I want to be able to either get this URL working or redirect it to a working URL. I'm not sure if these other suggestions would be the way to fix, but I'm afraid to mess with other settings like, activate the "Unicode Aliases" setting of the Joomla configuration or turn off the "Remove products and categories id in URLs" setting to keep the id of the products in the URLs, mentioned here in this post: www.hikashop.com/forum/import-export-csv...r-import.html#328058

Any suggestions? Thanks in advance!

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3 years 10 months ago #332552

Hi,

First, we would need a screenshot of the settings you have in the SEF section of the HikaShop configuration and that you tell us if you have something in the "canonical URL" setting of the product / category with the issue and if so what do you have there.

That should allow us to have a better view on the situation. Also, it would be great if you could provide the URL of the page where you got that URL wich results in a 404 so that we can check the HTML there.

These will allow us to better understand the situation to be able to provide a solution.

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3 years 10 months ago #332565

Hello,

Here is the link, and attached a screenshot of the SEF settings in Hikashop.

ravescientific.com/sem-supplies/sem-samp...5-4mm-zeiss-pin-stub

I changed to this but still the same problem,

ravescientific.com/sem-supplies/sem-samp...5-4mm-zeiss-pin-stub

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3 years 10 months ago #332567

Hi,

It's a shame you didn't provide all the information I requested.

I already understand that both these URLs don't work as you've already provided their relative URL in your first message.
What I still don't know is how the product pointed by these URLs is configured, nor the URL of the page where you found these faulty URLs.

As I now have your website URL, I looked around and found the URL ravescientific.com/sem-supplies/sem-samp...ct/rs-mn-12-002920-2 on the page ravescientific.com/sem-sample-holders/s-clip-sample-holders which seem to correspond to the product of your faulty URLs.
But I can't conclude much from this to help you further.

Can you tell us if you have something in the "canonical URL" setting of the product / category with the issue and if so what do you have there ? Also please provide the URL of the page where you got that URL wich results in a 404

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3 years 10 months ago #332574

Hi,

I'm sorry. I thought I provided everything you asked for. My mistake. I'm going to assume that you are also looking for screenshots of the product and category settings for these. So I'm adding them too. I hope that is what you mean.

Regarding your questions about the " URL of the page where you got that URL which results in a 404" I provided you the link and also the link after I modified it "to no longer have special symbols in it". Those pages give a 404 response. These are found through Google Search Console. I think I may have come across them from searching too.

Hopefully this helps. Let me know. Thanks!

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3 years 10 months ago #332575

Hi,

Thanks for the extra information.
If the URLs are provided by the Google Search Console, then the investigation must start there.
If I remember correctly, the Google Search Console gives you more information about these URLs. Like the "referer" (the page where that link was found). That will be crutial in understanding what's going on because the fact that a wrong URL generates a 404 error is normal. The real question is why that wrong URL was generated. And to get the answer we need to know where that URL was generated.

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