related product problem

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  • Hikashop Business
2 years 10 months ago #341037

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.10.8

hello everyone, when I created the products I entered the related products through the appropriate form but when I go to the front end the related products do not correspond to those I associated with the individual products.

I'm probably doing something wrong, but what?

thanks

Last edit: 2 years 10 months ago by aromamassage.

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  • MODERATOR
2 years 10 months ago #341039

Hello,

In order to allow us to better understand your issue can you provide relative configuration screenshots (product backend => related products part, related module configuration with ID 222, etc...).

Provide complete page screenshot in order to allow us to see all settings.

Awaiting your elements to be able to progress on your subject.
Regards

Last edit: 2 years 10 months ago by Philip.

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  • Hikashop Business
2 years 10 months ago #341064

hi, thanks for the reply.
I put the screenshots, as you will see the related products do not correspond to those entered in the form

Attachments:

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  • MODERATOR
2 years 10 months ago #341076

Hi,

Please check the settings of the module "related products" via your Joomla modules manager.
It's this module which is responsible for displaying that products listing.
In its settings there is a setting "relation" which must be set (and is set by default ) to "related products" under its "HikaShop options" tab.
Also, some other settings in that module can influence what is displayed so please provide a screenshot of these settings if you don't find the problem there.

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  • Hikashop Business
2 years 10 months ago #341085

hi, I solved it by going to the related products module and changing the related setting.
Thank you for the support.

The following user(s) said Thank You: nicolas

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