Product disappeared in products listing page

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  • Hikashop Essential
9 months 1 week ago #359675

-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Firefox

Hi,

I suddenly had all of my products disappearing from my “original artworks” menu page, which was displaying a “products listing” as a “menu item type”:

www.noelieceyralartstudio.com/index.php/en/original-artworks

They still appear on the French associated menu page which is set to display the same category:

www.noelieceyralartstudio.com/index.php/fr/oeuvres-originales

This problem appeared after I added related products to one product. Do you know why this happened and what to do to fix that issue? And also, what to do in order to make sure it doesn’t happen in the future again?

Thank you!

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  • MODERATOR
9 months 1 week ago #359680

Hi,

Adding related products to a product won't have any influence on how a products listing page is displaying.
I think the issue is with something else.
I would recommend first checking the settings of that "original artworks" menu item via the Joomla menu manager.
Could you provide screenshots of its settings ?

The following user(s) said Thank You: Noe

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  • Posts: 41
  • Thank you received: 6
  • Hikashop Essential
9 months 5 days ago #359765

Hi,

Thank you for your answer!

I’ve now found what was the issue by looking into the menu’s settings. I had put “Related products from » on in the menu “products options” configuration. When I put it off, my products re-appeared.

The following user(s) said Thank You: nicolas

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