i can not select photo to products administrator

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360913

-- url of the page with the problem -- : administrator
-- HikaShop version -- : 5.0.4
-- Joomla version -- : 5.1.0
-- PHP version -- : 8.0.1
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : yes

Hello Nicholas
I want to select an image for a product to display on the product page
I encounter a flashing error on the photo selection screen and I cannot select the photo.
I faced this problem after updating to version 5.0.4
I need to send a video
It is not possible to explain the error in the photo
please help i need select photo and create any new page

Please Log in or Create an account to join the conversation.

  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
7 months 1 week ago #360923

Hi,

You can use the open source and free software shareX to capture a video of your screen and then upload it on youtube. Then, just provide the URL to the youtube video so that we can look at it.

Last edit: 7 months 1 week ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360925

Nicholas, thank you for your help, but I have no problem getting the video
I have sent you the video in a zip file
My problem is in the management of Hikashop products
The link has been sent to you
tidadecor.com/images/videos/problem2.mp4

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360930

When I want to choose a photo for the product
The opened box to select a photo flashes at high speed and does not allow to select a photo

Please Log in or Create an account to join the conversation.

  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
7 months 1 week ago #360927

Hi,

Thank you for the video link. I see what the problem is. A patch was made for this issue on our end one week ago.
Download again the install package of HikaShop 5.0.4 on our website and install it on yours and you'll get the patch for that issue.

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360933

alot thanks nikolas

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360937

Unfortunately, it did not work
I can't create any pages
Because I can't choose an image

Please Log in or Create an account to join the conversation.

  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
7 months 1 week ago #360940

Hi,

We do not have the issue anymore on our end. Please provide a backend access via our contact form so that we can check on the situation directly.
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360952

اhello nicolas
Thank you for caring about my business

Please Log in or Create an account to join the conversation.

  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
7 months 1 week ago #360955

Hi,

I can see that you have the 5.0.4 from the 2024/04/24 installed on your website. So the one which was generated on our end 2 weeks ago, before we added the patch for this issue.
So you must have used an old install package of HikaShop instead of the one currently available on our website.
Please try again:
Download again the install package of HikaShop 5.0.4 on our website and install it on yours and you'll get the patch for that issue.

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360966

Hi thanks
After downloading, I think I installed the old version again
Thank you for your review and for your time

Please Log in or Create an account to join the conversation.

  • Posts: 44
  • Thank you received: 5
7 months 1 week ago #360971

I had installed it wrongly, it was fixed.
Thank you for Hikashop.

The following user(s) said Thank You: nicolas

Please Log in or Create an account to join the conversation.

Time to create page: 0.077 seconds
Powered by Kunena Forum