Image display wrong ??

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  • Hikashop Business Hikashop Essential
2 days 7 hours ago #364156

-- url of the page with the problem -- : markwoodlands.dk/shop
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.2.0
-- PHP version -- : 8.2

Probably after adding image Alt texts the images have a margin in the top and the image of the first product is not displayed !??

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1 day 16 hours ago #364164

Hello,

We will need to see more to understand what's going on, so can you provide these elements :
- An Url link to your backend (administrator)
- Backend user references (with maximum ACL)
Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.
Regards

Last edit: 1 day 16 hours ago by Philip.

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1 day 15 hours ago #364165

I have send detalils through contact form.

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1 day 15 hours ago #364166

By the way: It seems to work in the Chrome browser, but not in Firefox or Edge ??

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1 day 10 hours ago #364172

Did you fix the problem ? Seems ok now ?

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1 day 6 hours ago #364175

Ahh no - now when I am home, the problem is still there...

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15 hours 32 minutes ago #364187

Hello,

We have optimized our code in order to better manage webp image settings, and so can you update your HikaShop version to see if that solve your issue or not?

If not, try to replace your current image in .webp format, for a classical one (.png, .jpg, .jpeg etc...) simply, everything except a .webp image.
Does this solve your issue?

Awaiting your returns, be very specific in your returns, and proceed carefully step by step.
Regards

Last edit: 15 hours 29 minutes ago by Philip.

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