Image display wrong ??

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  • Hikashop Business Hikashop Essential
3 weeks 4 days ago #364156

-- url of the page with the problem -- : markwoodlands.dk/shop
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.2.0
-- PHP version -- : 8.2

Probably after adding image Alt texts the images have a margin in the top and the image of the first product is not displayed !??

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3 weeks 3 days ago #364164

Hello,

We will need to see more to understand what's going on, so can you provide these elements :
- An Url link to your backend (administrator)
- Backend user references (with maximum ACL)
Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.
Regards

Last edit: 3 weeks 3 days ago by Philip.

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3 weeks 3 days ago #364165

I have send detalils through contact form.

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3 weeks 3 days ago #364166

By the way: It seems to work in the Chrome browser, but not in Firefox or Edge ??

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3 weeks 3 days ago #364172

Did you fix the problem ? Seems ok now ?

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3 weeks 2 days ago #364175

Ahh no - now when I am home, the problem is still there...

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3 weeks 2 days ago #364187

Hello,

We have optimized our code in order to better manage webp image settings, and so can you update your HikaShop version to see if that solve your issue or not?

If not, try to replace your current image in .webp format, for a classical one (.png, .jpg, .jpeg etc...) simply, everything except a .webp image.
Does this solve your issue?

Awaiting your returns, be very specific in your returns, and proceed carefully step by step.
Regards

Last edit: 3 weeks 2 days ago by Philip.

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3 weeks 1 day ago #364202

Well now all images are shown, BUT there is still a white margin in the top. Can you fix this ?

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3 weeks 1 day ago #364209

When I do mouse over the next image is shown correct, but all the first images have a white margin/padding in the top ??

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2 weeks 5 days ago #364237

Hello,

Thanks for your return it allow to again improve our code, you will see by yourself that the issue is now solved.
But we are awaiting your returns to be sure that this issue is now completely resolved.
Regards

Last edit: 2 weeks 5 days ago by Philip.

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2 weeks 4 days ago #364245

Thank you - now it looks correct.

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2 weeks 4 days ago #364246

Hmmm.. but another thing.. it seems that there is no ALT text on the images in the module on the frontpage ?? The ALT texts ARE entered on the images in each product.

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2 weeks 4 days ago #364252

Hello,

Yes, we have notice this behavior, but looking at your code, everything should work normally, so there is a good chance that a plugin modifies your html on the fly, but which one?...
In any case, we can assure you that this phenomenon is not linked to HikaShop.

You can try testing by deactivating your plugins one by one to find out which one is responsible for this.
Regards

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2 weeks 4 days ago #364258

Sorry I have nu such plugin installed ???

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2 weeks 4 days ago #364264

Hello,

However, you have a lot of plugin installed, and this could be an accidental side effect, an unwanted behavior of the plugin.
I see a lot of plugins that focus on display.

But I can assure you that the HikaShop code isn't responsible for this behavior.
Regards

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