Custom field is active, but not showing for a category of products

  • Posts: 266
  • Thank you received: 7
  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 4 days ago #364275

-- url of the page with the problem -- : eop-inc.com/collections/product/49612-co...t-shirt-messo-hockey
-- HikaShop version -- : 5.1.1
-- Joomla version -- : 3.10.12
-- PHP version -- : 8.2.25
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Please enter a value for the field DETAILS

I've a category of products that are not showing custom fields. However a required field that is not showing on the product pages is apparently active because we get an error that the field is not filled out.

Doesn't make sense. Any guidance you can give me would be much appreciated. Thanks

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  • MODERATOR
1 week 4 days ago #364280

Hi,

The website is not accessible from France. Please lift the restriction temporarily.
Also, it would help to check the settings of the fields.
Could you maybe provide a backend access via your contact form so that we could directly check on them ?
www.hikashop.com/support/contact-us.html

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  • Posts: 266
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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 4 days ago #364288

Just sent credentials via email. Thanks

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1 week 3 days ago #364326

Hi,

I don't see anything strange in the settings. The custom field DETAILS should appear on that product page. As far as I understand.
Could you provide a FTP access so that we could look deeper into it ?
www.hikashop.com/support/contact-us.html

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  • Posts: 266
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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 3 days ago #364327

Just sent ftp access

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  • MODERATOR
1 week 3 days ago #364328

Hi,

Thank you. I was able to find the issue and made a patch for it.
For anyone with the issue, download again the install package of HikaShop on our website and install it on yours and you'll get the patch.

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