Google Analytics plugin problem

Hello,

We have the latest Hikashop version, 2.1.3, and we experience some strange behavior with the Google Analytics plugin. In some cases the plugin doesn't get triggered. In fact it shows only a few transaction, like 10 percent maybe. What can cause this? This is the screenshot with the plugin configuration :

Hi,

The user stays on our page through the whole checkout process. As payment methods we have only cash on delivery, so the users never leaves our store.

I will check the sales reports for the Hikashop 2.1.3, the previous versions had problems with this and I didn't saw this mentioned as fixed in the changelog. I will come back with the result.

If you need any further information regarding the analytics plugin I'm here to assist you, it would be really useful to have this working.

Regards,
Dezso Markon
vitaking.ro

Hi,

Thank you for this information. Maybe this is the reason for this behavior. Although it is still strange that sometimes is working as expected.
This is a Romanian store, so we have changed the order statuses in Romanian. We needed to, because this appears in the confirmation mails and we don't want to have English in it. So maybe we have to change something in the plugin also, but I can't find this parameter in the settings. As you can see in the screenshot, we have 'confirmat' for the English 'confirmed'. So this should be the confirmation status which need to be processed by the analytics plugin. Can you please help me with this?

Hi,

It seems that is not the problem. We have this in configuration:

Hi,

How have you changed the statuses name ?
In the translation file ?

Hi,

I couldn't find in the language file, nor in the configuration, so I have changed directly in the mysql database, in the hikashop_config table. Unfortunately I didn't check if the analytics plugin takes the status from the database or the string is hard-coded. Maybe you know the answer and some possible fix for this?

Regards,
Dezso Markon
vitaking.ro

Hi,

I think that the problem is due to the change made in database. The plugin, and all the other things are based on the name in the database, so changing it here can broke many things.
Thanks to revert back the default values, and if you have Falang or Joomfish installed, you can go in HikaShop > System > Order status and change the statuses here by clicking on the flags.

Hi,

I really don't want to install yet another component just for translating a couple of strings. I don't want to get involved in a multilingual site. And even if I choose to install one of them, I'm not sure I will be able to translate the Hikashop order statuses, if they are hard coded. This should be something basic - to send the correct order statuses to your customers in their native language. Kind of hard to believe that there isn't a simple solution for this. Am I missing something? I think this should be accessible through the language files, or at least through the email templates. No way to achieve this?

EDIT

I just checked the plugin and it is not hard-coded. This is the function which reads the status from the database:

function onAfterOrderUpdate(&$order){
		$config=&hikashop_config();
		$confirmed = $config->get('order_confirmed_status');
		if(!isset($order->order_status)) return true;
		if($order->order_status!=$confirmed){
			return true;
		}
		$app = JFactory::getApplication();
		$app->setUserState(HIKASHOP_COMPONENT.'.display_ga',1);
		$app->setUserState(HIKASHOP_COMPONENT.'.order_id',$order->order_id);
		$app->setUserState(HIKASHOP_COMPONENT.'.error_display_ga',0);
		return true;
	}

Hi,

Through the checkout process the customers doesn't get returned to our site. We are using single page checkout, so they simply fill in their address, choose their shipment and payment preferences and that's it. As payment method we have only cash on delivery, so they doesn't need to leave and then return to our page. The sales department receives the orders, and if it is a valid order they change the status to "confirmed" from the admin back-end. When the goods leaves our company we set the status to "shipped". In this way the user know that we are taken care of his order. I think this is something normal, in fact this is the reason we have order statuses.

The reason we have changed the text is simply because they appear in mails which are sent to the customers when a status change occurs, and we want everything in Romanian. It's kind of unprofessional to have mixed languages in the mails. The text can be changed through the administration back-end, so in fact there is no reason for a translation system (in my prior post it was a misunderstand from my part, it wasn't changed in the database, but in the admin back-end). I have checked the plugin and it reads the status from the database, so theoretically this could be in any language, doesn't really matters. Obviously something is wrong because the plugin gets triggered only in some rare cases. If you need access to the admin back-end to check the settings, I can grant you.

Regards,
Dezso Markon
vitaking.ro

Hi,

I'm so sorry but I don't understand your second sentence. I think would be easier from both of us if you or someone else from the Hikashop team would write a nice howto on how to use this plugin in order to:

1. The customers gets the notification emails in their native languages about the statuses of their orders
2. The owner of the shop has every sales and product statistics available in Google Analytics.

If the problem doesn't come from the plugin then please provide some useful information about what we need to do or change in order to have the statistics in analytics. Thank you for your help!

Regards,
Dezso Markon
vitaking.ro