Repost orders problem after upadte to 2.3.1

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10 years 4 months ago #163692

Joomala: 1.5.26
Hikashop: 2.3.1

Hi,
The upgrade to version 2.3.1 of HikaShop has created a orders report problem:
- Reports on the number of orders report (excuse the word game) a random number of orders (some hundreds more than the real ones)

Do you have any solutions?

Many thanks

Luca

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10 years 4 months ago #163695

Hi,

One of the solutions could be to update your version, the latest one is available on our website. :)

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10 years 4 months ago #163784

Hi,

you mean 2.3.2 ?

Thanks

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10 years 4 months ago #163786

Hi,

Yes indeed the 2.3.2.

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10 years 4 months ago #163947

Hi Xavier,

I've tried to update to version 2.3.2 and this resolves the report orders problem, but the update creates a more big problem . . .

All products link are changed:
Example product link before update:
www.sushitalia.com/shop-on-line/prodotti...o-tsuyayaka-1kg.html
Example product link after update:
www.sushitalia.com/component/hikashop/pr...o-tsuyayaka-1kg.html

If you try to use both the links you can see the difference, to resolve the problem i've reinstalled the 2.3.1 release, because the site is online and i need it is navigable.

What cause the different product link generation in 2.3.2 versione ?

Many Thanks

Luca

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10 years 4 months ago #163958

Hi,

The two links are coming from the same website, so the same HikaShop is used.
In the first one, there is a Joomla menu. That's why the url is SEF using the menu "shop-on-line".
The second link does not use a joomla menu, the SEF is the classical SEF way, using the "component hikashop" for the "product" ...
And because there is no menu, I think that's why the rest of the page is not displayed.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 4 months ago #164011

Hi,
yes the first link uses "shop-on-line" menu and the second no, but the question is why ?
I don't make any change except the hikashop update from 2.3.1 to 2.3.2, why the release 2.3.1 generates the products links using menu in SEF and release 2.3.2 don't use menu in the link ?

I know that i can modify joomla to so that hikashop SEF links generated in format "component hikashop" to work properly, but I want the links to the products remain as they were before.

Many thanks

Luca

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10 years 4 months ago #164020

Hi,

I can't say why because I can't see the problem.
The two possibilities are :
- Duplicate your website in a "pre-prod" version. So you can make migration test before doing it in production one
- Sending us screenshot of your current configuration, so we can maybe find something unusual which can create conflicts.

The router in HikaShop 2.3.2 does not change a lot. We added a new option to add a prefix when a product name start with a number and you remove the product id in the SEF url.
This option just impact the product name in the SEF url, not the menu which will be use by the Joomla router.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 months ago #166233

Hi,

I've made a test area where i can test the updates before install it on a production site.
I've made some tests but i don't understand where is the problem, have you some suggestion about the possible solution ?

Many Thanks

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10 years 3 months ago #166234

Hi,

Please provide a link to the test website shop page and a backend access to it so that we can look at the problem. Then we can provide a solution.

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10 years 3 months ago #166269

Hi,

send data via PM to nicolas

Thanks

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10 years 3 months ago #168369

Hi,
someone have a news ???

Many thanks

Luca

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10 years 1 month ago #175717

Hi,
someone have news ?

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9 years 10 months ago #187546

Hello,
Sorry for the late reply, I just tested it on you website and succeed to reproduce the issue.
Your issue is coming from the fact that we have added an new algorithm to check your listing item ID and that you have some compatibility issue with your Joomla 1.5.
So can you edit the file "administrator\components\com_hikashop\helpers\helper.php" and change that line :

if(!empty($type)){
	$id = $menusClass->loadAMenuItemId($type,'listing',$match[1]);
By :
if(false){
	$id = $menusClass->loadAMenuItemId($type,'listing',$match[1]);

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9 years 10 months ago #187583

Many Thanks, now works fine !!! :cheer:

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