Report widgets not accurate

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8 years 9 months ago #227806

-- HikaShop version -- : current

I have the monthly performance widget that came pre installed. It shows an income of X so far this month.
I also set up a yearly widget. it has a different value for this year. This year and this month should be the same. Regardless, neither amount matches what I get when I look at the Stripe and Paypal values. (my only two payment gateways).
i'm wondering if it's possible to get an accurate view of sales using the widgets? Am I doing something wrong?

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8 years 9 months ago #227927

Hi,

Can you please provide details about your report configuration ?

Regards,

PS : Please understand that "current" is not a HikaShop version number.
One week ago, HikaShop 2.6.1 wasn't activate for the automatic update ; so two versions were ""current"" in the same time..
It does not mean anything so please provide a real information when filling that field.

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 9 months ago #227974

2.61
on the left is monthly on the right is yearly, neither match what I see in my bank accounts.

Last edit: 8 years 9 months ago by zipadyduda.

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8 years 9 months ago #228050

Hello,
I just tested it on my end with the same configuration and it worked fine, the amount displayed was equals to the price of the total of every orders with the status set to confirmed.
At least, are you sure that the corresponding amount displayed isn't correct with what you can find in your order listing via "Hikashop->Orders->Orders" ?

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