Which Monthly TOTAL is Correct?

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7 years 3 weeks ago #281374

-- url of the page with the problem -- : www.herbalpainrelief.co.nz
-- HikaShop version -- : 3.2.0
-- Joomla version -- : 3.8.1
-- PHP version -- : 7.1

My client sent this screenshot of the Dashboard.

Which Monthly TOTAL is the correct total?
And why are both different?

Thank you.

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Last edit: 7 years 3 weeks ago by MSTACE.

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7 years 3 weeks ago #281376

Hello,

Both are correct but they indicates different mesures.
"Order this month" is based on the "past month" (last ~30 days) and not "this month".
The order graph use a SQL query which will aggregate the orders depending the date format you chose.

Afterwards, the queries are affected by the settings of your order statuses (system > order statuses).

Regards

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 weeks ago #281418

Thank you for the explanation.

It would be great if that data was somewhere on the reports:
"Last 30-days" or "Last Calendar Month"

Users are not programmers. 'Month' means Calendar month.

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7 years 3 weeks ago #281486

I cannot see nor change any of the parameters for the DASHBOARD statistics.
The REPORTS section does not control those displays.

Something is still not right in the totals.

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7 years 3 weeks ago #281487

Hello,

1 - Like I wrote, it's not really "last 30 days", it's the past month.

2 - If you want to use the Reports, you need to activate the legacy dashboard in the HikaShop configuration.
Improvements for the new dashboard is in our TODO list but is not ready yet.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 284
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7 years 3 weeks ago #281536

OK. I will let them know.
Thanks.

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