Order summary export

-- HikaShop version -- : 4.0.0
-- Joomla version -- : 3.8.12
-- PHP version -- : 5.6.37
-- Browser(s) name and version -- : Chrome

When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this.

When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report

Is there a chance i need to make at this end

thank you

you are right it should do - but for some of my orders the report is missing the products in the order - ie the product information is not showing even though the rest of the order information is showing in the report.

For the orders that are missing information in the report, If i open up the order directly within hikashop it does show all the information including the product ordered.

Why is the report missing this information for some orders?

thank you
Caroline

i definitely have blank fields inc missing the product details. in my export.

To create the export i am following these steps:
Via Hikashop > Orders

Select all the orders listed and then select export.

See the attached screen grab (the highlighted rows are missing data)

thank you
Caroline

I am using excel to open the csv file
Due to data privacy - can I pm you a download and 2 screen shots - this is definitely an issue with exports here.

how/where should i send this?

thank you
Caroline

I need to send a couple screen shots and attachments - it is making no sense why it works for you and not for me - i am hoping the screen shots will help - how can i confidentially send these - you can not attach anything to the contact form

thank you
Caroline