Dashboard Information

-- url of the page with the problem -- : 11plus-exam.co.uk/administrator/index.ph...ashop&ctrl=dashboard
-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.2
-- Browser(s) name and version -- : various
-- Error-message(debug-mod must be tuned on) -- : none

Hi,
In Hikashop Dashboard View.
I have a widget to show the total of each payment type (e.g. paypal / bank transfer).
I also have a widget to list each order that is confirmed during each month.

As I only opened this site for 2020 yesterday, I have just 1 order, which makes it simple to see the problem.
A customer purchased £320 of product. As he purchased over x amount he got a discount.
Therefore he actually only paid £280 for it.

Widget 1 - Payment Type shows £320
Widget 2 - customer orders - he spent £280

I cannot find a way to produce £280 in the payment type widget. This is important as it will calculate the gross income over time, and that information needs to be actual income not the initial no-discount amount of the goods.

thanks

Hi nicolas, thanks for your speedy reply.
I feel that I understand how the widget function works, but .. maybe Ive missed something

here are 2 screenshots,
1 - settings showing how the payment widget shows he full price of the product, even though a coupon was used and the customer paid less.
2- what happens when I activate "include coupon"

I am happy to provide access if you are able to look
thanks

Hello,

Thank you for all of these information, we finally succeed to reproduce it on our end and will come back with a fix as soon as possible !

Kind regards,
Mohamed.

ok thanks

Hello,

Can you download the last Hikashop version through our website, install it and test it again ? Thank you.

Kind regards,
Mohamed.

Hi Mohamed, thanks for your reply.
I installed the update, and I have a screenshot of the result.
Nothing appears to have changed for me .. We just need to show the total actual income (later in the year) from the 3 payment types.

Hi nicolas, that is correct, I did not install it on the live site.
"p.s. I copied to a dev site for now.."

I cloned the site onto a dev domain - mediamonsters.co.uk/11plus because the live site is taking business each day.
please can you look there?
I tried both of these, is this correct?

com_hikashop_business_v4.2.2_2020-01-16_14-01-53
com_hikashop_business_v4.2.2_2020-01-17_12-28-22

Hi nicolas, I sent the details, please let me know if theres any problem with access, thanks.

Hello,

The issue was coming because a "category" was set through the report, we'll try to debug and test it on our end to see if we can improve it.

Kind regards,
Mohamed.

Thank you for looking Mohamed,
just incase it is of any use to you, I also tried setting that up by selecting multiple products, I had the same result.

thanks.

Hi
just wondering - did you find any solution to this?
thanks

Hello,

No matter how I test it on my end with the last Hikashop version, I'm not able to reproduce the issue you are having with the "Category" option, can you download the last Hikashop version through our website, install it and test it again so that I can be sure that we have the same files ? Thank you.

If your still having your issue, can you also send us a temporary access to your database (phpmyadmin) so that we can easily test and debug it ? You'll be able to do it by using our contact form :
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

Hi Mohamed

ok so I created a fresh joomla and hikashop install on a new server.
Created dummy products and coupons.
Applied them, and it works fine.

This means obviously that something has gone wrong on my main site, maybe during an update or whatever,
I could rebuild it.
I have exported the products - all fine.
I can export joomla users, but can I export hikashop user data ? I need all transactions payments and invoice numbers to remain the same.

is this possible?

thanks