Hi,
If you have "ORDER_ADMIN_NOTIFICATION_SUBJECT {VAR:order.order_id}" in the subject, then the subject will be for example "ORDER_ADMIN_NOTIFICATION_SUBJECT 18".
That's not what you want.
You want to either use a translation override to change the subject of the email (
www.hikashop.com/download/languages.html#modify
) and add the tag in the translation override.
Or change the subject to have the text directly in the subject. So instead of "ORDER_ADMIN_NOTIFICATION_SUBJECT {VAR:order.order_id}" in the subject, you would have "New order {VAR:order.order_id} on your website" for example.
Regarding the email of the customer, it is automatically added in the "reply-to" field of the email.
So on your email client, if you click on the "reply" button of the email, you should see the email of the customer in the "to" field of your email writing form without the need to change anything in HikaShop.
Changing the from of the email would require coding modifications in a core file of HikaShop, and you have a high chance that the email won't be delivered as your hosting email server will refuse sending an email for another email provider, or the receiving email server will refuse it as the from email will be from a domain not managed by the email server of your hosting (to avoid spam).