Unable to select shipping method

-- url of the page with the problem -- : qja.com.au/qjashop
-- HikaShop version -- : 2.2.0
-- Joomla version -- : 2.5.13
-- PHP version -- : 5.3.24
-- Browser(s) name and version -- : IE10 and Firefox and IE9
-- Error-message(debug-mod must be tuned on) -- :

Error_message
◾Please configure your payment methods
◾No payment methods found
◾Please select your shipping information

We have "Manual pick up" and "Australia Post" plugins for shipping. When we select a product and payment method (doesn't matter which type of payment) we are unable to select a shipping method. We can tick the option but when we press "next" it stops with the above error.

Irrespective of which shipping option is selected on screen the error message displays as above.

Products that do not require shipping (eg course bookings) work perfectly OK.

I have deleted both shipping methods, and reset them up from scratch.
I have downloaded on 14th August the latest 2.2 version and re-installed.

We have been happily using Hikashop for over twelve months and this is the first major issue we have encountered.

Please help as our site is currently offline until we can fix this.

Hi,

I think that we already fixed this issue, can you download the last Hikashop version through our website, install it, and test it again ?

Thanks .

I downloaded both types of file today 15/8/2013: the zip internal files are dated 12/8/2103 1:11am and at the same time I downloaded the tar version where the internal files are dated 12/8/12013 9.11am. So I used the tar files and successfully updated our website with them.

The problem has not been resolved I'm afraid the error still occurs and stops the checkout process.

Happy to provide access how can we arrange this?

I've done some tests through your website, and I 'll need a temporary FTP access for testing purpose, can you send it through a private message ?

While this patch has solved the checkout problem I have noticed an erroneous message appearing during the checkout process: See attached screenshot.

I have installed the latest version of Hikashop Business 2.2.1 and the problem has reappeared.

I can create an order and at the point when I select the shipping method: if I select the Australia Post option NOTHING HAPPENS. I click on the radio button for Australia Post and press next and the screen refreshes but does not proceed to the next step.

I can click on another delivery option (such as Personal Pickup) and it proceeds correctly.

Is there a new version of the Australia Post plugin that needs to be installed?

Our shop is now offline until we can resolve this problem

Any help appreciated.
Keith

I have done some testing and I believe my problem relates to the latest Australia Post plugin issued with the 2.2.1 upgrade.

I reinstalled the Australia Post plugin released with version 2.2.0 dated 12/8/2013 and this works OK.

Prior to the 2.2.0 upgrade I used the "Additional Fee" field but noticed this was removed during the 2.2.0 upgrade. When I upgraded to 2.2.1 I noticed the "Additional Fee" field had returned but unfortunately as it appears this version of the plugin does not work on our system I am unable to use this feature.

I also noticed the plugin used to be called "Hikashop Australia Post Shipping Plugin" now it is called the "Hikashop Australia Post eDelivery Shipping plugin". what is the difference?

Our shop is now back online but using an older version of the plugin.

Can you help with identifying the fault as we would like to use the "Additional Fee' field.

Thanks,
Keith

Hi,

Between the 2.2.0 and the 2.2.1 there is only 4 lines which have been edited in the plugin and it's not related on additional fee.
The name has not be changed, so our version of the plugin should work fine.

Don't you have edited the plugin, or downloaded another version somewhere else ?

Hi Xavier,

I do not edit any code from any supplier I have purchased code from.

The inability to select the Australia Post option during checkout has only occurred following the upgrade to 2.2.1.

I only noticed the absence of the "Additional Fee" option recently and it may have disappeared when I upgraded to 2.2.0?

Hi,

It was maybe a little bug which occurred during the update.
Because there is no changes which can cause this problem between 2.2.0 and 2.2.1

You can maybe try to install it again.

I have reinstalled 2.2.1 again - no change to the way the Aus Post plug in behaves. Attached are snapshots of the plug in and configuration screen where you can see there is no "Additional Charge" field.

I have conducted some testing with the following results:-

AusPost plugin dated 17/02/2013 works OK and has the "Additional Charge" field (in Hikashop Business 2.2.0)
AusPost plugin dated 26/07/2013 works OK but DOES NOT show "Additional Charge" field (in Hikashop Business 2.2.0)
AusPost plugin dated 12/08/2013 does not work and does not show "Additional Charge" field (in Hikashop Business 2.2.1)

Sounds confusing but that is what I have found so far. So to make our shop work following our upgrade to 2.2.1 I have had to go back and delete the AusPost plugin and reinstall the plugin dated 26/07/2013 but I am still missing the "Additional Charge" field.

Regards,
Keith

I am having a similar issue with the "No shipping method found" when using only UPS Shipping Method. Please help!