Default shipping method not checked

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11 years 3 months ago #119255

-- url of the page with the problem -- : www.mitrax.com.au
-- HikaShop version -- : HikaShop Business: 2.2.0
-- Joomla version -- : 2.5.14
-- PHP version -- : Chrome/28.0.1500.95
-- Browser(s) name and version -- : Chrome/28.0.1500.95
-- Error-message(debug-mod must be tuned on) -- : N/A

Guys,

I have one shipping method with order set to 1 which shows up in checkout process. Could you advise how I can make this checked by default please.

You will see that I have been successful with Payment methods but I cannot get shipping to do the same.

Thanks in advance
Rob

MItrax Trading
www.mitrax.com.au

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11 years 3 months ago #119292

Hi,

I see the problem in your front end but we will need more information about your HikaShop configuration (shipping plugins, shipping config).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119300

I think the information you want is in the attachments on this post.

Let me know if you need any more information.

MItrax Trading
www.mitrax.com.au
Attachments:

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11 years 3 months ago #119305

Hi,

It's probably that you turned off the "auto select of the shipping and payment methods" option of the Checkout tab of the configuration. Please turn it back on and then you will have to refresh your user session (you can try with another browser for example) to see the change.

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11 years 3 months ago #119307

Thanks Nicolas,

Checkout configuration is attached. Auto select is set to yes.

Regards
Rob

MItrax Trading
www.mitrax.com.au
Attachments:

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11 years 3 months ago #119577

Hi,

I've done some tests through your website, can you send me a temporary back-end access for testing purpose through a private message ?
Thanks :).

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11 years 3 months ago #119844

Details sent by pm please let me know when you have finished.

MItrax Trading
www.mitrax.com.au

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11 years 3 months ago #119880

Indeed your configuration seems to be correct.
could you try to reinstall the last Hikashop version (by downloading it again on our site)?
If it doesn't solve the issue, we will probably need a FTP access to find the source of the issue.

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11 years 3 months ago #120023

Can I re-install this without losing my configuration data ?

MItrax Trading
www.mitrax.com.au

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11 years 3 months ago #120040

Your configuration and your email/views modification through Hikashop->Display->Views or Hikashop->System->Email won't be lost, but if you have edited the code some Hikashop system file, these modifications will be reverted.

Last edit: 11 years 3 months ago by Mohamed Thelji.

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