Canada Post Handling Fee

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11 years 2 months ago #122012

-- HikaShop version -- : 2.2.1
-- Joomla version -- :3.1.5

We are moving our client off Zen Cart to HikaShop (yay)
Currently they have a CanadaPost account which is set up for adding shipping and handling fees which increase based on weight. I've been unsuccessful getting Hika to connect with Canada Post and add on these charges (there is no handing being added to the shipping amount).
(it is successfully calculating the shipping amount, but not adding on handling fees)

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11 years 2 months ago #122036

Hi,

Did you configured the weight on your products ?
What's your Canada Post configuration (screenshot could be useful).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #122175

Yes, each product has L W H and weight and I've attached the screen shot of the shipping configuration.

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11 years 2 months ago #122184

Hi,
Can you send me a temporary access to your back-end through a private message for testing purpose ? Then I'll probably be able to understand from where the problem is coming from.

Last edit: 11 years 2 months ago by Mohamed Thelji.

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11 years 2 months ago #122284

I've done some tests and it seems ta be working fine with your configuration :

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11 years 2 months ago #123465

Is there any way to know if this number from Canada Post includes the handling fee we added in our Canada Post account ( sellonline.canadapost.ca/servlet/Merchan...onfigurationServlet\ )? I see there is the shipping portion, but what about the handling?

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11 years 2 months ago #123833

Hi,

( Mohamed will be unavailable in a next few days )
Can you change the configuration in your canada post and check if the prices changed in HikaShop ?
Maybe the Canada post can give you some details but I am really not sure for what I see.

I guess that they (canada post) will be more helpful than us for such question.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #123886

Is there anyway to add handling charges in Hika - the Canada Post handling set up isn't working with Hika - depending on the weight of the grouped package, we what to add handling fees.

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11 years 2 months ago #123941

Hi,

You can add shipping fees when you configure the shipping methode.
To have different fees depending on the weight, you have to create many canada post shipping methods.

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