USPS Shipping doesn't apper; no errors

  • Posts: 4
  • Thank you received: 0
11 years 1 month ago #128934

Hi,

I have been trying to get the USPS module to work on my site to no avail. When checking out on the front end, USPS options are not listed (manual ones are).

I have tried the documentation, FAQs, and searched the forums but not been able to figure it out. There are no error messages, shipping just isn't there. Also, cannot check out on paypal if item needs to be shipped (non shipping items work, so this indicates a shipping related issued.

I have:
1. confirmed module is enabled
2. verified weight for items.
3. worked through other items on FAQ.

Any help would be appreciated. Thanks!

-- HikaShop version -- : Starter 2.2.2
-- Joomla version -- : 3.1.5
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Firefox 24.0

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 1 month ago #128989

Hi,

1. Did you followed the "shipping methods" section of the FAQ ? if not doing it will probably help you :).

2. Can you show me how did you configured through some screenshots :
- Your USPS shipping method
- The products that you are using through your tests
- Your checkout workflow through "Hikashop->System->Configuration->Checkout"
- Your Paypal payment method

Thanks :).

Last edit: 11 years 1 month ago by Mohamed Thelji.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 1 month ago #129043

Hi,

Yes I did try the Shipping FAQs, wish that had worked.

Attached are screen shots as request for the workflow, usps module config., paypal config., and two products that do not work properly. Site is test.dccbydesign.biz

Thanks for your help!

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 1 month ago #129080

I've done some tests with some products which have the same weight/dimensions as yourLoco Buffer USB product and it worked fine, can you tell me what was the delivery address that you used during your tests ? also can you try it without the minimum price value ? :).

Last edit: 11 years 1 month ago by Mohamed Thelji.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 1 month ago #129106

Hi I just tried it again with min. shipping price off and address of 7 hatchet cove, sardinia, oh 45171. Still didn't work.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 1 month ago #129232

It's working fine on my end, can you give me a temporary back-end access through a private message for testing purpose so that I can found out from where the problem is coming from ?

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 1 month ago #129343

Hi,
The problem was coming from your USPS WebTools User ID, I tested it with mine, and it was working fine. You should then directly ask USPS about your USPS WebTools User ID.

Attachments:
Last edit: 11 years 1 month ago by Mohamed Thelji.
The following user(s) said Thank You: dccbydesign

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 1 month ago #129412

Got it fixed with USPS.
Thank you for your help Mohamed!

Please Log in or Create an account to join the conversation.

Time to create page: 0.066 seconds
Powered by Kunena Forum