Manual shipping price limit does not work properly

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10 years 10 months ago #140251

-- url of the page with the problem -- : pharmacyshop.eu
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 2.5.17
-- PHP version -- : 5.3.3
-- Error-message(debug-mod must be tuned on) -- : There is no error message

Hi,

The manual shipping does not work correctly for me in some cases.
Here are the parameters:
Weight is not set for the products, 'force shipping regardless of weight' is set to 'Yes'.

I have set two zones:
1. capital of the country
2. the rest (countryside)
and the third zone is the whole country

I have five manual shippping methods:
1. Customers come to the site of the company to pick the order up (zone: entire country, no min and max order value)
2. Delivery to the capital (zone 1) when the order value is under 15000 HUF (min value: 0 HUF, max value: 14999.99 HUF)
3. Free delivery to the capital (zone 1) when the order value is at least 15000 HUF (min value: 15000 HUF, max value: not set)
4. Delivery to the countryside (zone 2) when the order value is under 20000 HUF (min value: 0 HUF, max value: 19999.99 HUF)
5. Free delivery to the countryside (zone 2) when the order value is at least 20000 HUF (min value: 20000 HUF, max value: not set)

The order of the checkout process is: Login - Cart - Address - Shipping - Payment - Finish as the shipping options depend on the order value and the address.

The method 1 is included in the shipping list during the checkout every time as it should be, so it works.
The method 4 and 5 works also, these options show up when these should do it.
I have problems with the method 2 and 3, only method 2 shows up regardless of the order value.

I have checked everything many times and it looks like everything is set properly but it still does not work.

If I disable method 1 and method 2 and the order value is over 15000 HUF and I select the capital as delivery destination then nothing shows up in the list, I get a message which says the order value is too low to be able to select a shipping method but method 3 should be shown.

What could be set incorrectly?

What should I check in addition?

Last edit: 10 years 10 months ago by bendegoose. Reason: joomla version

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10 years 10 months ago #140378

Hi,
Can you show me how did you configured your shipping methods through some screenshots ? Also, can you test it with a product with some dimensions and weight.

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10 years 10 months ago #140398

Hi,

Here are the screenshots, I can test it with weights and dimensions during the evening.

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10 years 10 months ago #140466

I have made some tests after setting weight to '1g' for all the products.
Worked nice for the first three times then it failed to select the proper shipping method again.
After that I have set weight to 1kg for all products, now it seems like it works.
It is strange.

Last edit: 10 years 10 months ago by bendegoose.

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10 years 10 months ago #140696

Can you give me a temporary access to your website so that I can directly test it ?

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10 years 10 months ago #140704

Hi,
Sent in a private message

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10 years 10 months ago #141049

I just tested it with your 1kg product ("Öntapadós szalagcímke "Állatgyógyászati célra" 671") and everything seems to be working fine. Did you solved your issue ?

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10 years 10 months ago #141055

What I wrote in the comments above was that it worked when I set the weight of every product to 1kg. So it is not a surprise.
Set the weight of a product to '1g' or none and then test it with that value, please.

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10 years 9 months ago #141319

Hi,
The wrong shipping method was showing when your product weight and dimension was 0, because you haven't set the "Include virtual
products price" option of all your shipping methods to YES,

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10 years 9 months ago #141372

It works.

Thank you for your help!

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