UPS Shipping Calculation is incorrect

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10 years 10 months ago #140705


-- url of the page with the problem -- : sales.sesi-va.com/yro/index.php/hikashop...r-categories-listing
-- HikaShop version -- :HikaShop Starter 2.2.3, Joomla!™ Online Store Component
-- Joomla version -- : Joomla! 2.5.17
-- PHP version -- : 5.3.10-1ubuntu3.9
-- Browser(s) name and version -- : mozilla11 - 1.0

On check out the shipping cost is astronomical. to ship oyster is $280. Not sure what i have done wrong any help would be appreciated. attached screen shots of how shipping method is configured and a product is configured.


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Last edit: 10 years 10 months ago by ajack036.

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10 years 10 months ago #140734

Hi,

Please check the option "Group packages" of the plugin (a little below of your last screenshot).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #140740

thank you for your suggestion. I check no and it did help but I am still not there yet. See attached screen shots for an updated configuration and cart.

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10 years 9 months ago #141549

Hi,
Sorry for the late reply, the problem is coming from the fact that you are sending :
- 36 packages if the group packages option is turned off : 1 lb 14x10x10 in
- 9 packages if the group packages option is turned on : 4 lb 14x40x40 in

How do you exactly want to send your packages, and what kind of price are you expecting ?

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