Australia Post server failed with the message:

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10 years 7 months ago #152030

-- url of the page with the problem -- : No URL (Please see the screenshot included)
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Chrome 34.0.1847.116 m
-- Error-message(debug-mod must be tuned on) -- : When a user adds more quantity of an item after already purchasing it at the checkout page a statement comes up stating "The request to Australia Post server failed with the message: Please enter a valid length"
See attachment

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File Name: hd60c7c6.pdf
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10 years 7 months ago #152048

Hello,
Can you show me some screenshots of :
- How did you configured your AUPOST shipping method
- How did you configured the dimensions and weight of the products that you have added in your cart
- What was your shipping address during your checkout process
Thanks.

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10 years 7 months ago #152382





Configuration is as screen shots indicate. Only difference is we have now added 15% incase the calculator stuffs up again. THe 15% was not there before, but everything else is the same config.

No dimensions given just weights of products for each product listing.

Shipping address was a sydney city address in checkout.


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Last edit: 10 years 7 months ago by Chook.

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10 years 7 months ago #152414

Hello,

No dimensions given just weights of products for each product listing.

So can you try it with dimensions ?
PS: Please do not double post. If you post in a wrong category you can simply edit it and the support team will move it in the good one :).

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10 years 7 months ago #153005

Dimensions made no difference. :(

I will just leave the % on and hopefully that compensates for any differences in actual postage costs


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Last edit: 10 years 7 months ago by Chook.

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10 years 7 months ago #153020

Ok,
Can you tell me the dimensions and weight that you used through your product so that I can directly test it on my end ?
Thanks.

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