UPS Shipping Calculation Wrong

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10 years 6 months ago #154137

-- url of the page with the problem -- : s196272708.onlinehome.us/Trick
-- HikaShop Essential -- : 2.3.0
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.4.27
-- Browser(s) name and version -- : Firefox 28.0

Hello,

I'm having a really tough time trying to get the UPS shipping plugin to display the correct price/rate.

Product Info:
- Weight : 15 lbs
- Dimensions: 48 x 6 x 6 inches

Ship From:
- Beloit, 53511 USA

Ship To:
- Janesville, 53547 USA.

The UPS Calculator says:
UPS Ground - $15.08

Hikashop says:
UPS Ground - $23.22

I've done my best to troubleshoot the issue using the points from the post below, but no luck.
- www.hikashop.com/forum/2-general-talk-ab...-ups-rate-sheet.html

I've also attached a few pics of the Prodcut settings and the UPS Shipping Plugin settings.

Any help would be appreciated, Thank You!

Attachments:

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  • Posts: 82867
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  • MODERATOR
10 years 6 months ago #154253

Hi,

There are several options of the UPS plugin which can change the rates calculated by UPS besides the warehouse information:
The pickup type, the destination type, the negotiated rates, the include prices, the exclude dimensions and the group packages option can all generate a different price.
From your screenshot of the UPS calculator, it seems that you selected a different pickup type than what you have configured in the plugin. And you configured a "commercial desitination" in the UPS calculator but not in the UPS plugin.

The rates are given back by UPS themselves. If they say it should be $23.22, it means that with the way the plugin is configured that's this price which should be paid. If you see a difference in the calculator, it means that something is different in your plugin settings and in the calculator settings. If you have trouble with the settings, I would recommend to contact UPS for help to understand what options should be used to get the same result, they know better than us their calculator settings.

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