Shipping costs are calculated per category?!

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  • Hikashop Business
10 years 1 month ago #175974

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6

Hello,

I have 2 shipping methods in my shop:
- Standard shipping (max. price is €499.99)
- Free shipping (min. price is €500.00).

I have 2 products categories.

The problem is, when I add products from both categories to my shopping cart, the shipping costs are calculated per category instead of per order total. See attachment.

How is that possible and how can I set it to per order total?

Attachments:

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10 years 1 month ago #175980

Hello,
Your issue is probably coming from the fact that you have set some warehouses restriction through your product configuration page and through your shipping method configuration page, can you check it ?
Thanks.

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  • Posts: 90
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  • Hikashop Business
10 years 1 month ago #176187

Hello,

where can I find these settings?

Could it be that the issue is caused by the fact that all products are standard set to "Virtual goods" instead of "Shippable goods"?
Where can I change this setting globally?

Thanks for your reply.

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10 years 1 month ago #176236

The "issue" is caused by how you have set the "Warehouse" option through your product and shipping configuration page.

The following user(s) said Thank You: gielhier

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  • Posts: 90
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  • Hikashop Business
10 years 1 month ago #176311

I found the problem! If I delete the warehouse on my product page, the shipping costs are calculated correctly.

Thanks for the help!

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