UPS No packages in shipment

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9 years 5 months ago #203574

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- Error-message(debug-mod must be tuned on) -- : Error while sending XML to UPS. Error code: 110002. Message: No packages in shipment

Hello,

After publishing the UPS plugin, the user receives the message Error while sending XML to UPS. Error code: 110002. Message: No packages in shipment when proceeding to checkout. We have the UPS plugin configured with account info, all products have weight, and 'Exclude Dimensions' is set to Yes.

It is important that we get this working as soon as possible. Any help is greatly appreciated.

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9 years 5 months ago #203623

Hello,
I just tested it on my end and it worked fine, can you :
- Download the last Hikashop version through our website, install it and test it again ?

- Try it with the "Exclude Dimensions" option set to NO / products which have weight AND dimensions

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9 years 5 months ago #203710

Thanks - do I just use the Joomla Extension installer to install directly over my my existing Hikashop?

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9 years 5 months ago #203721

Hi,

Just make an installation in the Joomla backend ; it will perform an update.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #203931

Hikashop has been updated, and error message has gone away. Unfortunately the published UPS shipping options still don't show at checkout. Can you take a look if we send you some login credentials?

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9 years 5 months ago #203945

Hi,

Yes, please use our contact form to send them along with a link to this thread. Mohamed will then look at it on Monday.
www.hikashop.com/support/contact-us.html

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9 years 5 months ago #204046

Hi,

You need to enter both the weight and the dimensions of your products for UPS to properly calculate the shipping fees.
As you only entered the weight in your products, UPS is not able to return any rate and as you have another free shipping method, you don't see the error messages.

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