UPS

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9 years 5 months ago #206071

-- HikaShop version -- : Business: 2.5.0
-- Joomla version -- : Joomla! 3.4.1

The UPS shipping method is not working even though I have all fields set up properly

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9 years 5 months ago #206092

Hi,

Can you please provide more details about what is not working.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 4 months ago #206755

It doesn't appear as a shipping option during the checkout process

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9 years 4 months ago #206758

Hello,
Can you firstly follow each step of the "shipping methods" section of the FAQ ? www.hikashop.com/support/faq.html#ship

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9 years 4 months ago #208723

I am testing one product with dimensions and it is still not showing me the UPS shipping option on checkout. If I paste here my login details, can you login and check the setting for me, please

Last edit: 9 years 4 months ago by RGB.

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9 years 4 months ago #208859

Hi,

You said that your product have dimensions, but does your product have weight ?
How did you configured your shipping method ?
Does the shipping method published ?
Does the shipping method have restriction ?
Do you have the "shipping" action in your checkout workflow ?
Do you have Joomla system message displayed in your website (to see if the plugin gave you errors) ? (see FAQ for that).
etc...

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 4 months ago #209090

You said that your product have dimensions, but does your product have weight ? Yes
How did you configured your shipping method ? Yes
Does the shipping method published ? Yes
Does the shipping method have restriction ? No
Do you have the "shipping" action in your checkout workflow ? Yes
Do you have Joomla system message displayed in your website (to see if the plugin gave you errors) ? (see FAQ for that). Please send me the link. I can't seem to find this on your FAQ section

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9 years 4 months ago #209118

I got it working :). Thank you!

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9 years 4 months ago #209111

Hi,

Sorry, I though it was in the FAQ but it was in the "compatibility issue" page.
www.hikashop.com/support/support/documen...issues.html#messages
But I checked your website and you have the Joomla messages in your template.

So I make a simple test with a guest account and can see UPS once I configured a correct address (even if I do not live near the Louvre)
pasteboard.co/282xHNom.png

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 4 months ago #209209

Yes, like I said above, I got it working

Merci beaucoup de ton aide. Tres apprecie ;)

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