Problem with free shipping

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9 years 2 months ago #213013

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.4.39
-- Browser(s) name and version -- : Firefox

HEllo,

I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin):
1. costs € 6.95, restriction: maximum € 30,00
2. costs € 0, restriction: minimum € 30,01

Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95.

I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me....

regards,
Joost

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9 years 2 months ago #213021

Hi,

I think that you are using "force the shipping regardless of the weight" but your shipping methods does not include the "virtual product prices".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 months ago #213096

Hi Jerome,

I am using "force the shipping regardless of the weight" but in the shipping methods I have also activated 'virtual product prices'. Attached you find the set up of both the shipping methods.
I hope you see what I am doing wrong....

regards,
Joost

Attachments:
Last edit: 9 years 2 months ago by joostbloom.

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9 years 2 months ago #213125

Hello Joost,
Your free shipping method should actually be displayed for orders with a price above 30.01€, can you show me a screenshots of an example where your free shipping method isn't displayed ?
Thanks.

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9 years 2 months ago #213194

Hello,

Attached you find a screenshot of the cart and a screenshot of the shipping methods.
Is it clear to you?

regards,
Joost

Attachments:

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9 years 2 months ago #213202

Hello Joost,
Can you give me a temporary access to your back-end so that I can directly check this ?
You can send it to me through our contact form : www.hikashop.com/support/contact-us.html
Thanks.

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9 years 2 months ago #213347

Hi,

Thanks for the accesses but I'm afraid that they are not working properly.

Warning
De combinatie van gebruikersnaam en wachtwoord is niet correct of u heeft nog geen account.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 months ago #213383

Hello,

Please try again!

Regards,
Joost

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9 years 2 months ago #213395

Hi,

Still the same.
Are you sure that you sent the right credentials ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 months ago #213418

Hi,

Please try it again. I have entered the credentials again and tested it.

Regards,
Joost

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9 years 2 months ago #213427

Hi,

We were able to login. However, everything seems correct with your settings so I couldn't find the problem.
Could you provide a FTP access so that we can debug the files ?

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9 years 2 months ago #213522

Hello,

The FTP-credentials are sent through your contactform.

regards,
Joost

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9 years 2 months ago #213524

Hello,
I just sent you my IP address so that you can unlock it for the FTP access.

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9 years 2 months ago #213632

Hello,
The issue was coming from the minimum / maximum price options of the shipping method configuration page. In fact, a wrong total price was used for these options through the checkout when we also had a percentage coupon on the cart.

I just fixed it on your end, but if someone have a similar issue, you should download the last Hikashop version through our website and install it again.

Thank your for your feedback.

Last edit: 9 years 2 months ago by Mohamed Thelji.

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