Shipping Method Restriction

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9 years 1 month ago #215469

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.3

Hi,
I have some shipping costs in my ecommerce and I restricted the most part of these to warehouse1 and the others to warehouse2. I also have some products set to warehouse1 and others to warehouse2, but if i try to buy a product set to warehouse2 (see the link) I get the shipping cost of warehouse2.

How can I fix that issue?

Thank you.

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9 years 1 month ago #215470

Hi,

if i try to buy a product set to warehouse2 (see the link) I get the shipping cost of warehouse2.

Yes ; that's the logic.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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9 years 1 month ago #215512

ahahahah :D Yes that's logic.

I'm sorry, I would say that if i try to buy a product set to warehouse2, I get the shipping cost of warehouse1.

Last edit: 9 years 1 month ago by Nello.

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9 years 1 month ago #215534

Hi,

Would it be possible to have more details about your product & shipping configuration ?
Right now, I can add the product in the cart and see a shipping method during the checkout ("manual" ID 1) ; but I can't confirm that it's a shipping method for "warehouse1" or confirm that the product right is in "warehouse1".
I perform a simple test in my local website and I can't reproduce your issue ; so I think that I don't have the same configuration than yours for some parameters (product, warehouse, shipping or main configuration).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #215577

This setting is for shipping cost restricted to warehouse 1



This setting is for shipping cost restricted to warehouse 2


This product is from warehouse-1
ams20.siteground.eu/~hidesign/en/furnish...ria-lovely-rita.html


This product is from warehouse-2
ams20.siteground.eu/~hidesign/en/furnish...host-high-stool.html


If you try to buy the product from the warehouse-2 you should have free shipping, but is not so.

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Last edit: 9 years 1 month ago by Nello.

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9 years 1 month ago #215579

Hi,

The shipping method I got is neither the two shipping you have shown : PROMO 250 IT

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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9 years 1 month ago #215622

I have more than one shipping methods associated with warehuose-1(hidesign). PROMO 250 IT is one of these, Standard IT is also one of these.
But the shipping method associated with warehouse-2 (Spedizione Gratuita) is only one, and it is Spedizione Gratuita.
So purchasing the second product "Sgabello Alto Charles Ghost" you should have the shipping cost "Spedizione Gratuita", instead you get PROMO 250 IT or other shipping cost associated with warehouse-1(hidesign).

Hope it is more clear now.

Thanks for your help.

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9 years 1 month ago #215630

Hello,
I just tested it with the "Sgabello Alto Charles Ghost" product and the only available shipping method was "Standard IT". Can you give me a temporary access to your back-end so that I can directly test it ?
Note that you can send it through the contact form : www.hikashop.com/support/contact-us.html
Thanks.

Last edit: 9 years 1 month ago by Mohamed Thelji.

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9 years 1 month ago #215756

Hello,
I just tested it on my end with the SAME configuration and it worked fine. Your issue seems to be coming from the fact that the variant of your "Sgabello Alto Charles Ghost" product aren't correctly analysed, in fact, when I manually create another product with variants, it's working fine.
Can you also test it with another product that you'll manually create ?

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9 years 1 month ago #215815

Ok, I tested different products and I noted that it doesn't works with all the products with variants. Instead works perfectly with the products that don't have variants. That's a big problema, because the most part of my products have variants.
It's possible to fix that issue?

Thank you so much.

I don't know if it's important but I want to say you that I have assigned the warehouse using a mass action, to all products.

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9 years 1 month ago #215862

Hi,

It could mean that you've messed with the warehouse of the variants where normally the variants shouldn't have any warehouse assigned.
So you probably want to run a mass action with a filter on product_parent_id>0 and an action product_warehouse_id=0
in order to straighten that out.

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9 years 1 month ago #215886

Great! I run a mass action as your suggestion and it seems to works fine!

Thank you so much!

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