Shipping price per product + variants

-- url of the page with the problem -- : protected
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8

Hi there, I'm experiencing problems with my shipping cost setup unfortunately.
I'm using manual shipping with price per product enabled.
It works perfectly as long as I don't use article variants.

When I create variants, weird stuff happens.
For example, shipping cost is added twice, though I just one single item in cart.
For item "default" variant, shipping cost is set automatically from main article.
For item variants that are not default, I can't set shipping cost at all.
If I click the + in shipping prices section, nothing will happen.

Any idea what's wrong?

Let me know if you need to take a look at it; shop's currently not visible to public.

Thanks.

Hello,
Can you show me through some screenshots how you exactly configured your shipping methods and products/variants that are on your cart and tell me what do you exactly want so that I can understand your issue ?
Thanks !

Thanks Mohamed!

Okay, let's see what I can tell you.

Shipping settings first.
There are two shipping methods, one for shipping within Germany and one for worldwide shipping.
Each product specifies custom prices for both shipping methods.

Settings for shipping within Germany: See attachment shipping-settings-germany.png
Settings for worldwide shipping: attachment shipping-settings-worldwide.png

Next, here're the settings of the first product for which I created variants.
product-settings.png

Let's continue with the settings of variant 1 (set to default variant).
Noticed one unusual thing here: In Shipping prices box, nothing is added.
And if I try to click the plus sign, the view will jump to top instead of creating a shipping setup row.
product-variant-1.png

In opposite, Variant 2 specifies shipping prices. See product-variant-2.png

If I set Variant 2 to be the default variant, it's shipping setup will disappear.

So far, things feel a bit messy but alright.
However, I did add these items to cart next.

If I add Variant 1 to card (default variant), shipping cost will be correct: 5 € / 11 €, just as expected. cart-result-variant-1.png

But if I add Variant 2 to card, shipping cost will double: 10 € / 22 €! See cart-result-variant-2.png

I tried to delete Variant 2's shipping prices hoping it would work the same as the setup of default variant / variant 1.
But these where added back in automatically.

Next I set them to 0. But this resulted in free shipping.

Now, I'm pretty much clueless what's wrong here.
Hopefully you'll have a way to make this work again

Thanks!
Jannik

Hello,
You're right there an issue with the "+" button through variant pages that we'll try as fast as possible, in your case note that if you have the same shipping prices for your product and its variants, the solution will be to unset every shipping prices from your product variants configuration page, and only set shipping prices for your product.
Your product's variants will inherit the main product settings if you don't set any shipping price option through your product variant configuration page.

Okay, good to know. But it doesn't work.
If I unset the variant's shipping prices, they will reappear automatically as soon as I hit save.
They will be set to 0 which results in free shipping. Note that this will not happen for the variant set to be the default one.

Hello,

If I unset the variant's shipping prices, they will reappear automatically as soon as I hit save.
They will be set to 0 which results in free shipping. Note that this will not happen for the variant set to be the default one.

The best solution until we directly fix it on our end will be to create a new product and to only set the shipping prices tab of the main product configuration page and not on its variants. Doing it will probably do the job in your case.

Mohamed Thelji wrote: Hello,
The best solution until we directly fix it on our end will be to create a new product and to only set the shipping prices tab of the main product configuration page and not on its variants. Doing it will probably do the job in your case.

Hm I never manually specified shipping prices for a variant.
But the shop did autogenerate them which lead to wrong shipping prices calculation.
Only because of that I began to change them, hoping I'd find a working combination.

When do you plan this to be fixed?

Hello,
We are actually working on it on our end to fix it, does it fix your issue if you manually create your product again does it solve your issue ?

Hi Mohamed,
just tried and created a new article with two variants.
Only set shipping cost for main article.
Unfortunately, this resulted in the same problem:
For all but the default variant, shipping price will double.

Any more ideas how this can be fixed?

Hello,
Can you give us a temporary back-end access so that I can directly test it and reproduce your issue through your shop ?
Note that you can send it through our contact form by adding a link to that thread :
www.hikashop.com/support/contact-us.html
Thanks

Hi Mohamed, thanks, I just sent you a message using the contact form.
Hope you'll have some kind of idea

Regards
Jannik

Hello Jannik,
For the moment the solution will be to put your " shipping_price_per_produce / 2 " through your products and every variants of your product, then the Price per product won't be multiplied per 2.
We are sorry for that temporary solution, but we are actually debugging it on our end in order to fix it.