combined weight is too big for all shipping method

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8 years 4 months ago #245054

Hi, I'm getting error message:

'The cart items combined weight is too big for all the possible shipping methods'

This happens when I proceed to checkout and does not give me options of shipping choices

Please help!

Last edit: 8 years 4 months ago by Jerome. Reason: removing unsafe attachment

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8 years 4 months ago #245060

Hi,

Well, as the error message says: You set weight restrictions in your shipping methods (and maybe other restrictions) and the only shipping methods than might have fit can't be displayed to the customer because of the weight of the products in the cart go over these weight limits.
So either reduce the weight of the products, or increase the weight restrictions of your shipping methods or fix the other restrictions of your shipping methods.

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