Fedex Smart Post

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8 years 2 months ago #248882

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.0
-- Browser(s) name and version -- : Chrome (latest stable)
-- Error-message(debug-mod must be tuned on) -- : Message
The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null.

Response SMART_POST :

stdClass::__set_state(array(
   'HighestSeverity' => 'ERROR',
   'Notifications' => 
  stdClass::__set_state(array(
     'Severity' => 'ERROR',
     'Source' => 'crs',
     'Code' => '954',
     'Message' => 'SmartPostShipmentDetail object cannot be null.',
     'LocalizedMessage' => 'SmartPostShipmentDetail object cannot be null.',
  )),
   'TransactionDetail' => 
  stdClass::__set_state(array(
     'CustomerTransactionId' => ' *** Rate Request v10 using PHP ***',
  )),
   'Version' => 
  stdClass::__set_state(array(
     'ServiceId' => 'crs',
     'Major' => 10,
     'Intermediate' => 0,
     'Minor' => 0,
  )),
))
I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?"

Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.

Last edit: 8 years 2 months ago by Jerome. Reason: [code] is nice

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  • Posts: 12953
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8 years 2 months ago #248914

Hello,

You're right it's weird that the "SMART_POST" shipping services doesn't work, when I try to have access to their web service developer documentation, I'm facing that error message :

The page you requested may have been moved or deleted.
Please try one of the following:


If you can ask them to provide their last developer documentation it will really help us to fix that issue.

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8 years 2 months ago #249075

Waiting on a response from our Fedex contact.

I did a quick google search and found the developer resources page: www.fedex.com/us/developer/web-services/index.html

Is this what you are looking for?

The following user(s) said Thank You: Mohamed Thelji

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8 years 2 months ago #249156

Hello,

Yes, but when I use the "Move to documentation" button and then login, I only have an error message saying :

The page you requested may have been moved or deleted.
Please try one of the following:

If you bookmarked the page, please use the search at the top right corner to find what you are looking for.
If you typed in the address, be sure it was entered correctly.
If you clicked on a link from another page on fedex.com, use your back button and try again.


Waiting on a response from our Fedex contact.

Thank you !

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8 years 2 months ago #249356

I have obtained the developer guide. I had no issues accessing via their developer portal?

I tried attaching the developer guide, but says upload failed. Do you have an email i can send it to?

Last edit: 8 years 2 months ago by mojooutdoors-holden.

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  • MODERATOR
8 years 2 months ago #249358

Hi,

You can send an email to the contact address.
There is also the "contact us" form that you can use for private content (private links/url).
www.hikashop.com/support/contact-us.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #249608

Hello,

We structured the request as they described it on their developer documentation but we are still having the "SmartPostShipmentDetail object cannot be null" error message even if the SmartPostShipmentDetail isn't null, so we contacted their support about it and we are waiting for a reply.

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8 years 1 month ago #251500

Any updates on the Smart Post plugin?

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8 years 1 month ago #251525

Hello,

We received an answer asking for more details regarding the XML or Soap/XML transaction between their server and our shop, so we just sent them these informations and are waiting for another reply.

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