No Shipping Error Message

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  • Hikashop Business
8 years 1 month ago #251231

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.4.24
-- Browser(s) name and version -- : Fifefox

Hi,

I used to have an error message pop up when no shipping option were available;

ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart."

For some reason this is no longer showing? I have checked a few threads and the main one seems to point to <jdoc:include type="message" /> but this is where it should be so guessing this is not the cause?

It seems other error messages are showing.

Any clues on where to look for the cause please?

thanks

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  • MODERATOR
8 years 1 month ago #251264

Hi,

To make sure whether it comes from that or not, do a similar test with the default template of Joomla.
If you still don't see the error message, then the problem is not with the <jdoc:include type="message" /> tag missing in your template but with how the shipping methods are configured.
In that case, we would need screenshots of the settings of your shipping methods, and the steps to reproduce the issue on the website and a link to it to be able to say more about the issue.

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  • Posts: 517
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8 years 1 month ago #251271

Hi, Tested the Joomla template and even tried changing it and still no error message.

You can access a test account via the details sent via PM.

As you will see there is an item in the cart weighing over 2kg and as there is no shipping option a 'error message' used to be shown as previous.

Here are my highest weight settings as I ship via weight.



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  • MODERATOR
8 years 1 month ago #251273

Hi,

I didn't get any PM.

Please use our contact form and include a link to your thread:
www.hikashop.com/support/contact-us.html

Also, we would need the necessary steps to reproduce the issue on the website. Could you also include that please ?

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8 years 1 month ago #251358

Mohamed Thelji. has the PM as he has replied to me this morning I have Pm back.

thanks

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