ShipStation Plugin Authentication

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8 years 1 month ago #252827

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.6.26
-- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m
-- Error-message(debug-mod must be tuned on) -- : Unexpected username and password

Good Afternoon,

I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation here . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks.

Regards,

Milton

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts
Last edit: 8 years 1 month ago by PolishedGeek.

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8 years 1 month ago #252926

Hello,

Can you precise the context where the error appear ?
And which fields do you speak about ?
- In the HikaShop Shipstation plugin configuration or in Shipstation setting page ( https://ss4.shipstation.com/ ) ?
- Do you have define your merchant account in your Shipstation setting page ?

Sorry to answer you with question but for now I need these points to understand what happen.
Awaiting news from you.

Regards

Last edit: 8 years 1 month ago by Philip.

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8 years 1 month ago #252973

Hi Philip,

No problem. Thanks for getting back to me. What I'm having trouble with is when I either go to the /index.php?option=com_hikashop&ctrl=shipstation URL directly, or pass that URL to ShipStation while making the Custom Store through the ShipStation website, after adding my ShipStation credentials to the Joomla plugin, it throws the "Unexpected username and password" error.

If you need anymore information from me, just let me know. Thanks again.

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts

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8 years 1 month ago #253032

Hello,

"No problem. Thanks for getting back to me. What I'm having trouble with is when I either go to the /index.php?option=com_hikashop&ctrl=shipstation URL directly,..."

It's normal, in order to access directly (for test processing I guess) your Shipstation plugin system, you must add the username and password (and date that will define which period is target) :

http://YOURWEBSITE/index.php?option=com_hikashop&ctrl=shipstation&SS-UserName=admin&SS-Password=password&action=export&test=1&start_date=10%2f8%2f2015+12%3a47&end_date=11%2f26%2f2015+18%3a55&page=1

"...or pass that URL to ShipStation while making the Custom Store through the ShipStation website, after adding my ShipStation credentials to the Joomla plugin, it throws the "Unexpected username and password" error."


If you an error message here :



The only logical explanation must be an error somewhere in Username OR Password, false input ? Maybe another specific character that make leads to this issue... Keep in mind that references parameters are sent by ShipStation in Url and so other characters can create some issue.

Hope this will help you.

Regards

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Last edit: 8 years 1 month ago by Philip.

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8 years 1 month ago #253103

Thanks for all of your help, Philip

I figured it out. I'm guessing their API has a string length limit on the password or something because all I did was change the password, but using a shorter alphanumeric string. Weird. I think I should be good now.

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts
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