ups shipping

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6.29
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : no_rates

I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser.

What should i try next?

Hello,
Can you also test it without the zone restriction that you have added on your UPS warehouse ?
Also, can you follow each steps of the "Shipping methods" section of the FAQ :
www.hikashop.com/support/faq#ship

Thank you.

I have gone through the FAQ for shipping carefully but the problem remains. When I tried your suggestion, that i should remove the shipping zone, the outcome was exactly as I had described in my initial question. The site now displays the message: no_warehouse_configured. Please consult the screen capture for further clarification. I also see that on the "UPS shipping method" documentation found here: www.hikashop.com/support/documentation/9...ipping-ups-form.html
the directions say "You need to setup at least one warehouse here so that UPS will know from where you're shipping your goods."
Did you have a change to think about the last part of my first post, "On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser." This is strange behavior isn't it? How do i add a product to a warehouse? Here is a screen shot of where I had previously attempted to add a warehouse.

Hello,

I just wanted you to remove the value of the "Zone" option of your UPS shipping method warehouse, not to totally remove the warehouse of your UPS shipping method. So as it's said on the error message, you'll have to set a warehouse for your UPS shipping method without any "Zone" option through the "Warehouse" tab.

"On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it

Also, note that in your case, you won't need to add any warehouse on your products. UPS warehouses are different than Hikashop warehouses, so all you need to do for the moment is to properly configure your UPS shipping method, and to add weight and dimensions to your products.

Please take a look at the changes i made in the screen shots to see if i missed anything else. I am still getting the original message: no_rates. I also included a screenshot of the configuration page advanced settings so that you could see that i have matched the in and lb to the product as described in the faq.

Hello,

Your issue can be either coming from your UPS credentials or from the fact that you have used options from the "Restrictions" tab of your UPS shipping method.
So if you didn't used your UPS restriction options, can you send us a temporary back-end access to your website so that we can directly test it ?
You can send it through our contact form, please don't forget to attach a link to that thread :
www.hikashop.com/support/contact-us.html

Best regards,
Mohamed Thelji.

Hello,

Your issue was coming from the fact that you have set the "State/Province code" option to California instead of CA. It's working fine now.