UPS issue with heavy orders without product dimenions

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2
-- PHP version -- : 5.6.30
-- Browser(s) name and version -- : ANy
-- Error-message(debug-mod must be tuned on) -- : No Shipping method available.

Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available.

• Negotiated rate (on or off)
• Group packages (on or off)

If I do that, then I get the following error in the UPS debug instead:

<?xml version="1.0" ?>
				<AccessRequest xml:lang='en-US'>
					<AccessLicenseNumber>xxxxxxxxxxxx</AccessLicenseNumber>
					<UserId>xxxxxxx</UserId>
					<Password>xxxxxxxx</Password>
				</AccessRequest>
			<?xml version="1.0" ?>
			<RatingServiceSelectionRequest>
				<Request>
					<TransactionReference>
						<CustomerContext>Rating and Service</CustomerContext>
						<XpciVersion>1.0</XpciVersion>
					</TransactionReference>
					<RequestAction>Rate</RequestAction>
					<RequestOption>shop</RequestOption>
				</Request>
				<PickupType>
					<Code>03</Code>
					<Description>Daily Pickup</Description>
				</PickupType>
				<Shipment>
					<Description>Rate Shopping - Domestic</Description>
					<Shipper>
						<ShipperNumber>288A7F</ShipperNumber>
						<Address>
							<City>Manhattan</City>
							<PostalCode>66502</PostalCode>
							<CountryCode>US</CountryCode>
						</Address>
					</Shipper>
					<ShipTo>
						<Address>
							<City>Manhattan</City>
							<StateProvinceCode>KS</StateProvinceCode>
							<PostalCode>66502</PostalCode>
							<CountryCode>US</CountryCode>
							<ResidentialAddressIndicator/>
						</Address>
					</ShipTo>
					<ShipFrom>
						<Address>
							<City>Manhattan</City>
							<StateProvinceCode>KS</StateProvinceCode>
							<PostalCode>66502</PostalCode>
							<CountryCode>US</CountryCode>
						</Address>
					</ShipFrom>
					<RateInformation><NegotiatedRatesIndicator/></RateInformation>
					<ShipmentServiceOptions />
				</Shipment>
			</RatingServiceSelectionRequest> -->
<!-- HTTP/1.1 100 Continue

HTTP/1.1 200 OK
Server: Apache
X-Frame-Options: SAMEORIGIN
Strict-Transport-Security: max-age=15768000; includeSubDomains
Pragma: no-cache
Content-Length: 609
X-Content-Type-Options: nosniff
Content-Type: application/xml
Date: Thu, 22 Jun 2017 22:48:37 GMT
Connection: keep-alive

<?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>110002</ErrorCode><ErrorDescription>No packages in shipment</ErrorDescription><ErrorLocation><ErrorLocationElementName>RatingServiceSelectionRequest/Shipment/Package</ErrorLocationElementName></ErrorLocation></Error></Response></RatingServiceSelectionResponse> -->

Hello,

We made a fix for the UPS shipping method through the last Hikashop version, so can you download it through our website, install it and test it again ?

Thank you.

When did you do that?

As I mentioned I'm on 3.1.1 and I also re-installed again yesterday (June 22) from a fresh download from your site.

Hello,

The fix was added since June 21.

In that case, we'll probably need a temporary back-end access to directly test it and that you can send us through our contact form :
www.hikashop.com/support/contact-us.html

Don't forget to also specify a link to that thread.

Resent, I think it was a typo in the URL, resent.

Easiest to test with is the Hive Kits, those are all heavy.

First one in the list is 69 lbs (HK1 product code).

Go to checkout, use any USA address (e.g. 200 Southwind Place, Manhattan KS 66503)

It will work just fine by itself with qty 1 or 2.

But add qty 3+ (puts you over the 150 lbs), you will get the no shipping method available message.

Leave them in the cart, go into the back end and add any dimensions to that product (HK1) and refresh - you will get a shipping cost now along with it showing it as 2 packages.

You can do it with any other combo of products, but the order must exceed 150 lbs and all products must have dimensions set.

Confirmed that patch did it, thanks!

Hey Jerome,

Have you incorporated this into the current release?

I have other sites that I'm upgrading to 3.x line that are going to have this problem.

I'm seeing the exact same problem on other shipping methods - e.g. no grouping without dimensions on products.

With FedEx specifically above 70 lbs, I get the following message:

The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1.
No shipping method found

I have build 1707101222.

But the problem persists on FedEx.

FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message:

The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1.

I just discovered that this problem as returned in at least as early as HikaShop Business 3.4.0 [1804121711] and continues to persist even under HikaShop Business 3.4.0 [1806151207]

If the UPS "Exclude dimensions" is set to NO, it won't do a look up.

If you set "Exclude dimensions" it will provide a rate.

Our problem is some products have dimensions entered and others don't.
In the past this wasn't a problem. Has something changed?

Hello,

I just tested it on my end with the last UPS version and it provided rates with both values for the "Exclude dimensions" option.
That option will only send or not dimension to the UPS platform.

Also, the code of the "Exclude dimensions" option didn't changed.

In your case setting that option to YES will be better.