No shipping method found

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7 years 4 months ago #273831

-- url of the page with the problem -- : www.revelationuptotheminute.org/en/cart/...out/task-step/step-0
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.29
-- Browser(s) name and version -- : google chrome

I have two shipping methods and neither one of them is working. The UPS plugin was working but not it is not.

Thanks

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7 years 4 months ago #273840

Hello,

It means that you have restriction set in your shipping methods or/and the cart content does not allow UPS to get a quote.
Please provide details about your shipping configuration and also please check the configuration of your products (their weight & dimensions)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 4 months ago #273945

I am sorry, it was the USPS shipping that was working, but now it is not.

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7 years 4 months ago #273961

Hi,

I do see your USPS shipping methods on your checkout:
monosnap.com/file/sQTLe5m9CADciyrF3alnqlX01CAHHl
So if you don't, it means that either you're testing with another product than the one I used on your website (The New Birth: Going Unto Perfection), or that the address you're using for your tests is invalid in some way.

Then, once you have the USPS shipping methods displayed, if you deactivate the USPS shipping method and leave only the UPS one, you should see an error message explaining why it doesn't work for UPS. It must be something wrong in the configuration of the UPS plugin.

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7 years 4 months ago #274009

Thank you. Yes it is working, I will work on the UPS one.

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