Hikashop shipping method issue as per weight

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7 years 3 months ago #275558

Hello

Hikashop "HikaShop manual shipping plugin" is not working as per
weight restrictions

I set below restriction in shipping is

Minimum weight:501g
Maximum weight:1000g
Zone:My new zone 2

and its shipping cost is EUR19,00

For example go to below link
www.bathsofaphrodite.com/our-products/sk...ct/34-cleansing-milk

This product weight is 255 gram in back end

Add product to cart and register and select country bangladesh in
shipping address for zone 2 and update quantity with two so now
cart
weight is 510 gram

So now when you update quantity the shipping cost is not working
and
not showing EUR19,00 and instead of EUR19,00 its showing EUR5,40

And shipping cost of EUR5,40 restriction is

Maximum weight:200g
Zone:My new zone 2

I think this issue occured after hikashop update

So please check it and give solution on that

Thanks,

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  • MODERATOR
7 years 3 months ago #275564

Hi,

I don't see a problem in your settings.
Please download the install package available on our website and install it on yours. It contains all the patches that we fixed in HikaShop 3.1.1 from June until now and it might solve the problem.

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7 years 3 months ago #275630

Its already latest version.

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7 years 3 months ago #275631

Hello,

As we said via email :
Your issue was coming from the fact that you have added the "ml " weight unit as the main weight unit of your shop, so I have modified the "weight symbols" option via "Hikashop->System->Configuration->Advanced" and it's working fine now.

Note that we have also added a fix for the next Hikashop release.

Thank you for your feedback !

Last edit: 7 years 3 months ago by Mohamed Thelji.

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