Country Selection Doesnt change shipping from Default.

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6 years 5 months ago #294348

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 5.6.36
-- Browser(s) name and version -- : Chrome Version 67.0.3396.87 (Official Build) (64-bit)
-- Error-message(debug-mod must be tuned on) -- : No error messages appear.

I cannot get shipping to work correctly.. I have search the forums and checked everything and have wasted too much time now.

I have restricted the checkout form to guest only.
Also, the Geolocation plugin is disabled.
I have the currency switcher inplace, but not using it as a restriction in the shipping.
I have restricted to countries and at the moment I am trying to test New Zealand (NZ)
I have attached the screen shot, I have weights and qty in place.
If I select the Country as New Zealand, I still get Australian shipping. Does the page not refresh if you select a different country in the form?

It works for the Australian shipping if I change qty, it changes the cost of the shipping.

Thanks
MSF

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6 years 5 months ago #294353

Hi,

First, please make sure that you have the "checkout legacy" setting turned off in the Hikashop configuration so that you use the new checkout system of HikaShop 3. It should help if that's not the case.
Also, I tried to look at the issue on your website, but all the products I looked at didn't had any stock so I couldn't access your checkout.
Could you provide precise instructions to be able to reproduce the issue ?

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6 years 5 months ago #294369

Nicolas,
Yes, checkout legacy is off see attached.
Go to twisted balloons | Adult Balloons | I know Balloon ... that has 50 in stock

Thanks,
MSF

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6 years 4 months ago #294396

Hi,

It works fine as far as I can see.
I have NZ selected and I get the shipping for NZ:
monosnap.com/file/Ljm12134gfaw91ui5poyqRCuZHX9Vh
And if I switch to the address for Australia, the shipping refreshes:
monosnap.com/file/bidUNQLhmSqoMkx43nfd5j86uHMMMT
So I'm not able to reproduce the issue.

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6 years 4 months ago #294404

Nicolas,
Thank you for looking at the problem, but that is when you finished the selection and it went to the next step with shipping and billing address.

I am talking about the first checkout screen when the Guest Information comes up.
If you change the country there, it doesnt change the shipping information, that only happens when you go the next step as you achieved.

Or is that the logic's of the checkout process ?

MSF

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6 years 4 months ago #294413

Hello,

The best solution in your case will be to directly set the "Login" action in a different step before the step of "address/shipping" actions.

Best regards,
Mohamed Thelji.

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6 years 4 months ago #294440

Mohamed ,

Thank you, I have changed the checkout process to reflect your suggestion, works fine.

Regards,
MSF

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