Shipping cost don't reset when removing an item from the cart

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.11
-- PHP version -- : 7.0.29
-- Browser(s) name and version -- : Chrome

Hello.

I use different shipping methodes depending on weight and volume of the chosen products.

When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct.

But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here?

Have you any idea how to solve this?

Thanks for the support!

Hello,

It's probably coming from the fact that you're using the old checkout workflow which doesn't dynamically reload every parts of your checkout.
The solution can be to set the "Checkout legacy" option to No, via "Hikashop->System->Configuration->Advanced" and correctly configure your new checkout workflow.

Kind regards,
Mohamed Thelji.

Hello Mohamed,

Thank you for the response. The "Checkout legacy" was already set to No. And i'm using the new checkout workflow. But it doesn't reload the shipping price when i remove an item from the cart.

Do you have any other suggestions to fix the problem?

Kind regards,
Frits

Hello Jerome,

That's very strange?? Every time I try it, it goes wrong.
When I put a "Strijkembleem" in the cart and go to the checkout cart, it shows €0,83 shipping costs.
Then I put a "Metaal plaat deluxe" into the cart and the shipping costs are €6,95.
Then when I remove de "Metaal plaat deluxe" the shipping costs stay at €6,95??

Could I send you admin login username and password so you can checkout in the backend??

Kind regards,
Frits

Hello Jerome,

This is how I got the wrong shipping cost ('verzending' in dutch)

1) I selected from the category "Strijkemblemen" -> Tractor merken -> the John Deere embleem and put it into the cart.

2) I go to the cart with the button "Verder naar kassa" -> the shipping cost are €0,83 (see picture cart 1)

3) I selected from the category "Metaal Platen Deluxe" the "Open" plaat and put it into the cart.

4) I go to the cart with the button "Verder naar kassa" -> the shipping cost are €6,95 (see picture cart 2)

5) Then I remove the Metaal Plaat Deluxe from the cart and the shipping cost are still €6,95 (see picture cart 3)

The shipping cost should go back to €0,83, but it doesn't??

I've done this test over 20 times and every time I got the issue.

Kind regards,
Frits

Hello Jerome,

Thanks to your help now I know why it wasn't working. It was indeed a misconfiguration issue. I didn't put the right volume restriction for the shipping methode. Everything works fine now.

Thanks for the support!!

Kind regards,
Frits