Order accepted when no shipping available for zone

-- HikaShop version -- : 4.3.0
-- HikaMarket version -- : 3.1.0
-- Joomla version -- : 3.9.19
-- PHP version -- : 7.3.18

Hi
We have a product that can only be shipped to the UK so there is a zone restriction set up for it's shipping method. If I log in as a customer from France and try to order the product I get the warning:
Sorry, no shipping method available for your delivery address
This is exactly how I want it to work but if I add a second product to the order it is accepted and I can pay for it and am not charged postage for any products outside the zone.

Is there a way of preventing this?

reards
Trevor

All the shipping methods have zones set but after running more tests it appears to occur when the products come from different warehouses.

I will investigate more.

Trevor

Hi Nicolas

I have set up a test site with 2 warehouses and each warehouse has a shipping method with a UK zone restriction. I have added 2 products, one supplied from warehouse 1 and the other from warehouse 2.

Warehouse 1
- Shipping 1 (UK only)

Warehouse 2
- Shipping 2 (UK only)

Product 1 (from Warehouse 1)
Product 2 (from Warehouse 2)

I placed an order from an address in France for Product 1 and received the 'No shipping methods available for your location' warning and couldn't proceed. I repeated this for Product 2 with the same result.

I then placed an order from an address in France for Product 1 and Product 2 and the order was accepted without warnings and no shipping fees and I could checkout.

Hello Trevor,

Can you show us how you configured your product 1 and 2 dimensions / weight / warehouse options through some screenshots ? Thank you.

Kind regards,
Mohamed.

Hi Mohamed

Product 1 settings:

Hello,

They seem to be correctly configured, can you give us a temporary access to your back-end so that we can directly test and debug it through your website ? Thank you.

You can send it using our contact form and by specifying a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

Login details sent

Hello,

I just tested it on your website and it was working fine, I couldn't complete my order with a shipping address in France, even with your french demo account. Can you give me step by step Instruction to reproduce that issue ? Thank you.

Kind regards,
Mohamed

Hmm, strange it's working for me as well now!

So I have changed the zone of Product 1 to Europe and now if I order from a French address...

• If I order Product 1 the order is accepted
• If I order Product 2 tthe order fails with 'no shipping method'
• If I order both products there is a note to say 'No shipping method found for the warehouse' but the order is accepted

Hello Trevor,

Well, It seems to be working fine as your European product can be shipped to France, but not the UK one. However the fact that you can complete your even with the fact that one product, don't have any shipping method is weird.

We'll try to reproduce it on our end to properly check and debug it, thank you for your feedback !

Kind regards,
Mohamed.

Hello Trevor,

We just made a fix about that issue through the last Hikashop version, can you download it through our website, install it and test it again ? Thank you !

Kind regards,
Mohamed

Hi Mohamed

That appears to be working OK now. I will add some css to make the message stand out more otherwise I think it could be missed.

A suggestion for a future release might be to put the message in with the product info so that it is obvious which products can't be shipped.

Many thanks for fixing the issue.
Best regards
Trevor

Hello Trevor,

Thanks a lot for your feedback and suggestion, we'll probably add it on our todo list.

Kind regards,
Mohamed.