Shipping restriction no longer work?

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.19
-- PHP version -- : 7.3.19
-- Browser(s) name and version -- : Google Chrome

Hi, For years I have had restrictions for shipping volume by adding a volume restriction on the product and also in the shipping method. This has always worked and now no longer works, i'm guessing since the last update?

see screen dumps for configuration

Hi, Yes that's correct it should not show but it does allowing the customer to select a shipping cost that is far lower than the actual cost?

it's on a variant it that helps? and has worked correctly for years? it also appears to not work with any product with this restriction?

The weight restriction still works though? if I lower the weight in the shipping method this stops its showing but as there are 100's of other items this is not a realistic solution.

Rgds

Hi, Attached are screen dumps of requested items.
1. the shipping method shown selected should not be visible to select when the product is put in to the cart, as you can see it is in there
2. this has always worked previously with the setting shown in both the shipping method and product settings
3. I need to prevent items with a greater size/volume of 25mm from using the shipping method in the screen dumps
Hope this helps to explain what I am trying to do

Rgds

Hello,

It's actually working fine on my end with the same configuration, can we get a temporary access to your back-end to directly test it ? Thank you.

You can send it through our contact form by specifying a link to that thread in your message, thank you :
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.