Canada Post Advanced - No Shipping Method Found

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4 years 3 months ago #323278

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.20

I keep having a "No shipping method found" error with my Canada Post Advanced plugin. I have gone over the documentation twice and redid the settings several times. The product in the checkout has a price, dimensions, and weight. I don't know why it is throwing the error, maybe I'm missing something?

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4 years 2 months ago #323308

Hello,

Please enable the "debug mode" in your CanadaPost Advanced plugin in order to see some logs in the HikaShop log :
www.hikashop.com/support/documentation/5...nfig.html#main_files

You issue can be a lot of things, something unpublished, an address not supported by CanadaPost, incorrect credentials, a postcode in an incorrect format for that CanadaPost API (which has been solved with the latest update).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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4 years 2 months ago #323376

Jerome,

The only thing in the "Payment log file" was a payment error from a few weeks ago when we were testing the payment portal. There is no other entry in that log file.

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4 years 2 months ago #323387

Hello,

Your issue can be a lot of things, something unpublished, an address not supported by CanadaPost, incorrect credentials, a postcode in an incorrect format for that CanadaPost API (which has been solved with the latest update).


I invite you to provide details regarding the issues I listed in my previous reply.
What is the address you're using in the checkout ?
Are you using a regular account or a guest account ?
Did you checked your credentials ?
Did you enable the debug mode and perform another test ?
Did you check that the plugin is right published ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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4 years 2 months ago #323404

I invite you to provide details regarding the issues I listed in my previous reply.
What is the address you're using in the checkout ?
Address for user was entered in the previous screen.

Are you using a regular account or a guest account ?
Regular

Did you checked your credentials ?
Several times, even tried the development credentials

Did you enable the debug mode and perform another test ?
Yes. Repeatedly. Nothing in the log.

Did you check that the plugin is right published ?
Yes. I even removed the plugin completely from the site, reinstalled it, and tried again. No change.

Regards,

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4 years 2 months ago #323408

Hello,

What is the address you're using in the checkout ?

I'm asking the content you entered for the address.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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4 years 2 months ago #323419

I used my personal address in the attached form

Attachments:

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4 years 2 months ago #323422

Hello,

In the screenshot you provide, there is no address and HikaShop propose you to create one.
Please understand that the CanadaPost Advanced plugin required a logged user and a valid shipping address.
If you do not want to share your address, please try with a random address in Canada (like an official building, etc).
Also, the postcode should not contain space.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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4 years 2 months ago #323436

Removing the space worked.

However, at the top there is now:
"[CanadaPost] Calling soa-gw.canadapost.ca/rs/ship/price [CanadaPost] Calling soa-gw.canadapost.ca/rs/ship/price "

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4 years 2 months ago #323448

Hello

So you can deactivate the debug mode on the plugin.
And you should re-download the plugin to get the patch for spaces in postcode.

Regards

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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