Existing user unable to choose alternate shipping method

Hi,

The Canada Post shipping plugin requires the city name, the state, the post code and the country to be filled/selected in the address.
What you're describing probably means that the addresses of the old users are missing at least one of these.
For example, if the country field had been unpublished in the past, the users would have had addresses without a country selected.
If you published that field later on, then the new users would have the country properly selected.

I would recommend comparing the old addresses and the new addresses in the hikashop_address table in your database via PHPMyAdmin. It should allow you to find what's missing.

Hi,

Then, what if you enter the value country_Canada_38 for the address_country column of these entries in the hikashop_address table ?
Does it help ?
Also, if the country field is missing, it means that it has been disabled in the Display>Custom fields menu. So you could try activating it, and then editing the addresses and filling it with that field.
If nothing helps or if we can't move forward with all this, we would have to directly look at the situation with a backend access, a FTP access and a PHPMyAdmin access.

Hi,

Please go through our contact form and don't post credentials on a public forum:
www.hikashop.com/support/contact-us.html

Hi,

Thanks.
So, I looked into it, but I'm not able to reproduce the problem.
To me there is no difference regardless of user a new or previous user.
However, I did find a problem: i.imgur.com/sqmjXGj.png
This error message indicates that the dimensions sent to CanadaPost's API should have 0 or 1 digit:
www.canadapost-postescanada.ca/info/mc/b...getrates/default.jsf
But the shipping plugin is sending dimensions with 0 or 2 digits and in your case 2 digits. And because of this, CanadaPost can't return any rate.
I've made a patch in the plugin on your website and changed the code:

			<length>'.$package['x'].'</length>
			<width>'.$package['y'].'</width>
			<height>'.$package['z'].'</height>

			<length>'.round($package['x'],1).'</length>
			<width>'.round($package['y'], 1).'</width>
			<height>'.round($package['z'],1).'</height>