USPS (PRIORITY) error: 80040B23 API Authorization failure API RateV4

  • Posts: 33
  • Thank you received: 0
  • Hikashop Business
8 months 5 days ago #361553

-- url of the page with the problem -- : langecraft.com/
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 4.4.5
-- PHP version -- : 8.0.28
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : USPS (PRIORITY) error: 80040B23 API Authorization failure. User xxxxxxLANGExx is not authorized to use API RateV4.

USPS plugin stopped working, website is only displaying "Best Way" shipping rates.

USPS (PRIORITY) error: 80040B23 API Authorization failure. User xxxxxxLANGExx is not authorized to use API RateV4.
USPS (FIRST CLASS) error: 80040B23 API Authorization failure. User xxxxxxLANGExx is not authorized to use API RateV4.
USPS (GROUND ADVANTAGE) error: 80040B23 API Authorization failure. User xxxxxxLANGExx is not authorized to use API RateV4.

I saw where you uploaded a new version of the plugin on another post and uploaded that with no help.
I went to USPS website and created a new account and still not working.

Attachments:
Last edit: 8 months 5 days ago by HarborRV.

Please Log in or Create an account to join the conversation.

  • Posts: 83296
  • Thank you received: 13466
  • MODERATOR
8 months 4 days ago #361561

Hi,

Indeed the only reference I can find online for this error is this one:
wordpress.org/support/topic/there-are-no...r-address-has-bee-4/
And since you mention that you already tried to use a new account and it didn't help, I suppose you must have already found it.
But since there is no other information available online for this error, we can't do anything.
Could you contact the USPS tech support for help ? Maybe something special needs to be activated on their end for your USPS account ?

Please Log in or Create an account to join the conversation.

  • Posts: 1
  • Thank you received: 0
  • Hikamarket Multivendor
3 days 9 hours ago #365728

Hey did you ever get a resolution for this error. I'm currently going through the same exact headache. I contacted This email address is being protected from spambots. You need JavaScript enabled to view it. several times and NOBODY replies or calls. If your managed to sort the issue out, could you please share it with the forum. I'm certain many are getting the same error as well.

Please Log in or Create an account to join the conversation.

  • Posts: 83296
  • Thank you received: 13466
  • MODERATOR
2 days 19 hours ago #365748

Hi,

I would recommend phoning someone at USPS and see if they can redirect you to the correct person.
Here is a list of a lot of contacts at USPS, with their phone numbers for many:
postalpro.usps.com/support
For example, the guys at the "Parcel Data Exchange (PDX) API" might be colleagues of the ones for the webtools API.

Now, the error message being "User xxxxxxLANGExx is not authorized to use API RateV4", it sounds to me that your USPS account needs to have something activated to be able to use the API.
And looking again online about it, I can see another page talking about it, also mentioning to contact USPS to have it activated for your account:
wordpress.org/support/topic/api-authoriz...d-to-use-api-ratev4/

So I'm afraid we can't do much on our end besides redirecting you to USPS.

Please Log in or Create an account to join the conversation.

Time to create page: 0.076 seconds
Powered by Kunena Forum