Shipping price is not updated

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  • Hikashop Business
3 months 1 week ago #362624

-- url of the page with the problem -- : ethemba.com/_Guests/AR
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.1.1
-- PHP version -- : 8.1

Sorry. I am having problems with the cost of the shipping methods.
I have several zones. For example for Spain I have a zone with a price of 8€ for Peninsular Spain Zone and with a maximum price of 80€ and another one for the same zone and a price of 0 when minimum price is 80.
I select a product of 299€. The shipping cost is 8€ (it must be 0) so its wrong. Also when I select an address in Mexico (for example, in another zone) the price is still 8€. It doesn´t change.
How is this function working? When the price is updated?

Thank you very very much

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  • MODERATOR
3 months 1 week ago #362626

Hi,

Did you set a weight in that product ? If not, and if the "include virtual products price" setting of the shipping methods is turned off, the price of the product won't be taken into account for the min / max price restrictions of the shipping methods.

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  • Posts: 25
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  • Hikashop Business
3 months 1 week ago #362635

Hi again
Many thanks. That fix the discount problem.
I still have the problem that when I change the address the shipping price does not change to the new zone.
I have 2 address one in Spain and one in Mexico. Prices in Spain are correct but when I select the Mexico address the zone is still the Spanish one.
I have checked that Mexico is in zone 7 instead of in Spanish peninsula.
Many many thanks for all your help

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  • MODERATOR
3 months 1 week ago #362642

Hi,

It's hard to say what is missing without being able to check the details of how you set your zones, shipping methods and checkout.
We would need a backend access I think in order to look into all this.
Could you provide one via our contact form ?
www.hikashop.com/support/contact-us.html

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  • Hikashop Business
3 months 1 week ago #362646

Thank you very much

I have already send you the credentials.

Best regards

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3 months 1 week ago #362650

Hi,

In your shipping methods, you've activated the "Override shipping address" setting. Because of this, you actually can't change the shipping address during the checkout.
So I actually can't change the shipping address in the checkout in order to get my shipping method updated.
But if I disable that setting, then I can change the address and the shipping method selected automatically changes. So it seems to be working fine for me.
Could you please double check ?

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  • Posts: 25
  • Thank you received: 5
  • Hikashop Business
3 months 1 week ago #362651

Hello
I have change all the zones to no and now is all working fine.

Thank you very very much for your time and great work

The following user(s) said Thank You: Philip

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