Fedex Shipping method throwing error

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
3 days 15 hours ago #366412

-- url of the page with the problem -- : conantacres.com/index.php/our-store
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 5.2.5
-- PHP version -- : 8.3.19
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...)

We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error.

Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...)

Any ideas?

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3 days 11 hours ago #366415

Hi,

Please make sure you're using the live credentials not sandbox / text credentials. Otherwise, you'll get that error.
Maybe that's the problem ?

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 day 16 hours ago #366440

Client made a correction to the secret key, but getting a different error now:

FORBIDDEN.ERROR
We could not authorize your credentials. Please check your permissions and try again.

Is this a response from Fedex?

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  • MODERATOR
1 day 16 minutes ago #366441

Hi,

Both error messages are responses from FedEx directly. The plugin is just displaying when FedEx is providing as a response.
So if FedEx says there is a problem with the credentials, we can't help.
Make sure you don't have extra spaces before or after the credentials in the input fields. That can mess up the result. Besides this, you need to contact FedEx tech support if you can't find the problem with the credentials.

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