HIKASHOP ESSENTIAL 60€The basic version. With the main features for a little shop.
HIKAMARKETAdd-on Create a multivendor platform. Enable many vendors on your website.
HIKASERIALAdd-on Sale e-tickets, vouchers, gift certificates, serial numbers and more!
MARKETPLACEPlugins, modules and other kinds of integrations for HikaShop
-- url of the page with the problem -- :
new.littleapplewoodenpuzzles.com/handmad...em/wooden-stool.html
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.3.0
-- PHP version -- : 5.4.27
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : TaxCloud error : (see attached)
I just added a Characteristic to a products (simple "Colors" with 2 choices) and now I get a generic "TaxCloud: error" any after an address/login is entered during checkout. It just starts appearing any where on the site that com_hikashop is displayed.
I've tried even the default ProtoStar template and it gives me the same error. I find nothing in the web server logs.
I checked to make sure that the variant items and they do have the Product Taxability Code set.
I tried add just an Option to the original product (without any Characteristics) and there was no issue. So this appears to be specific to something with Characteristics. I tried adding price to the variant (just to see) and no help.
All other products work fine and if I remove the Colors Characteristic, the product is fine.
Not sure exactly what it could be.
I upgraded to 2.3.1 on my internal test server and it has the same issue if I add a Characteristic.
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Hello,
Firstly can you show me some screenshots of how did you configured the "Hikashop TaxCloud Plugin" ?
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See attached.
Remember, TaxCloud works perfectly when there is no characteristics.
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Note that my test server is a completely different Linux build and physical server in a different network/location than production.
The test server is a fresh install of Joomla with no other extensions besides Hikashop.
The test server also uses a different TaxCloud account than the production site so it isn't not TaxCloud account specific.
I have tried this without the custom name fields on the product too. The result is the same error.
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Hello,
Can you edit the "\plugins\hikashop\taxcloud\taxcloud.php" file, and change these lines :
$cart_items[] = array(
'Index' => $i,
'ItemID' => $product->product_code,
'TIC' => $tic,
'Price' => $product->prices[0]->unit_price->price_value,
'Qty' => $product->cart_product_quantity
); if($product->product_type == 'variant')
$price = $product->prices[0]->unit_price->price_value;
else
$price = $product->prices[0]->price_value;
$cart_items[] = array(
'Index' => $i,
'ItemID' => $product->product_code,
'TIC' => $tic,
'Price' => $price,
'Qty' => $product->cart_product_quantity
);Please Log in or Create an account to join the conversation.
That appears to fixed it. My quick tests show it is working.
Thank you!
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I've applied the above fix and it's not working. Perhaps the issue on my side is that we have multiple characteristics
product w/ no characteristics is fine:
ownthenight.aurorastudios.tv/shop/produc...or-2010-ach-arc-rail
product with multiple is not:
ownthenight.aurorastudios.tv/shop/produc...-helmet#.U5cY8pRdWVM
we also have complex products (custom) - which pulls in a variety of different options (some w/ multiple characteristics):
ownthenight.aurorastudios.tv/helmets/custom-helmets
Note our nexus is NY
Thoughts...?
Thank you!
-kb
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You might wan to pull the patched version (with another fix in it as well) from this thread:
www.hikashop.com/forum/taxes/868807-taxc...celed-restarted.html
I made a mistake the first time I tried the patch in this tread however.
There are several arrays in the taxcloud.php that look similar so you have to be careful.
Also I found another bug on Sunday which now has a patch as well:
www.hikashop.com/forum/taxes/868855-taxc...s-errors.html#159580
My recommendation is to get the .zip file that Nicolas posted and try it first.
Then try patching the second thread patch after that.
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Thanks for the quick reply...
I've tried the zip. However still seeing the errors.
In server logs there's a PHP Notice: Trying to get property of non-object in /home/ownthenight/public_html/plugins/hikashop/taxcloud/taxcloud.php on line 1075
ln 1075 is: "$price = $product->prices[0]->unit_price->price_value;" in
if($product->product_type == 'variant')
$price = $product->prices[0]->unit_price->price_value;
else
$price = $product->prices[0]->price_value;Please Log in or Create an account to join the conversation.
To try and replicate your issue, I added another characteristics to a product one of our sites that was having the issue (before the patch).
The item had two characteristics but I don't have any problems (no tax cloud errors) during checkout.
I didn't try anything fancy, say with price changes on the variants or adding in options with characteristics.
My guess is it more than just simply multiple characteristics but some other combination within.
Sorry I don't have time to help isolate it further for a few days but that I what I would try isolating (the exact combination) for HikaShop support.
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Hi,
I also tried to add multiple characteristics but i didn't get the error. What you can try is to replace this line
if($product->product_type == 'variant') if(isset($product->prices[0]->unit_price->price_value))Please Log in or Create an account to join the conversation.
Hi yeso - that did make a small change, but I went from two errors to one... then somehow back to 2, just be refreshing.
That said I've echo'd the $cart_items array on the cart page to see what the differences might be.
a) Working product
ownthenight.aurorastudios.tv/shop/produc...-helmet-liner-system
Array
(
[0] => Array
(
[Index] => -1
[ItemID] => tic_rate_0
[TIC] => 0
[Price] => 1
[Qty] => 1
)
[1] => Array
(
[Index] => 1
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[2] => Array
(
[Index] => 2
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[3] => Array
(
[Index] => 3
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[4] => Array
(
[Index] => 4
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[5] => Array
(
[Index] => 5
[ItemID] => Team_Wendy_REVOLVE_Helmet_Liner_System_20_17
[TIC] => 0
[Price] => 99
[Qty] => 1
)
)
Array
(
[0] => Array
(
[Index] => -1
[ItemID] => tic_rate_0
[TIC] => 0
[Price] => 1
[Qty] => 1
)
[1] => Array
(
[Index] => 1
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[2] => Array
(
[Index] => 2
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[3] => Array
(
[Index] => 3
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[4] => Array
(
[Index] => 4
[ItemID] => Team_Wendy_REVOLVE
[TIC] => 0
[Price] => 99.00000
[Qty] => 0
)
[5] => Array
(
[Index] => 5
[ItemID] => Team_Wendy_REVOLVE_Helmet_Liner_System_20_17
[TIC] => 0
[Price] => 99
[Qty] => 1
)
)Array
(
[0] => Array
(
[Index] => -1
[ItemID] => tic_rate_0
[TIC] => 0
[Price] => 1
[Qty] => 1
)
[1] => Array
(
[Index] => 1
[ItemID] => Size
[TIC] => 0
[Price] =>
[Qty] => 0
)
[2] => Array
(
[Index] => 2
[ItemID] => TBHII__
[TIC] => 0
[Price] => 415
[Qty] => 1
)
[3] => Array
(
[Index] => 3
[ItemID] => Color
[TIC] => 0
[Price] =>
[Qty] => 0
)
[4] => Array
(
[Index] => 4
[ItemID] => Color_9
[TIC] => 0
[Price] =>
[Qty] => 1
)
[5] => Array
(
[Index] => 5
[ItemID] => Size_16
[TIC] => 0
[Price] =>
[Qty] => 1
)
)
Array
(
[0] => Array
(
[Index] => -1
[ItemID] => tic_rate_0
[TIC] => 0
[Price] => 1
[Qty] => 1
)
[1] => Array
(
[Index] => 1
[ItemID] => Size
[TIC] => 0
[Price] =>
[Qty] => 0
)
[2] => Array
(
[Index] => 2
[ItemID] => TBHII__
[TIC] => 0
[Price] => 415
[Qty] => 1
)
[3] => Array
(
[Index] => 3
[ItemID] => Color
[TIC] => 0
[Price] =>
[Qty] => 0
)
[4] => Array
(
[Index] => 4
[ItemID] => Color_9
[TIC] => 0
[Price] =>
[Qty] => 1
)
[5] => Array
(
[Index] => 5
[ItemID] => Size_16
[TIC] => 0
[Price] =>
[Qty] => 1
)
)Please Log in or Create an account to join the conversation.
Looking at these arrays side by side - I think I see the problem. In the "broken" one several prices are missing.
after the if/else statement I've added (around ln 1075)
if (!$price) $price = '0';Please Log in or Create an account to join the conversation.
From what I can see the notice message comes from the fact that there are no prices for one of the products/variants/options in the cart.
It's just a small check missing. Your fix will do but we'll do something a bit more involved for next version to make sure that this doesn't happen.
Another easy solution to avoid that is to turn off the "error reporting" option of the Joomla configuration.
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