Taxcloud not applying tax amounts to orders

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10 years 5 months ago #159293

-- url of the page with the problem -- : www.inkacollective.com/testing/consilium/
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.3
-- PHP version -- : 5.x

Taxcloud does not display any taxes for any items in the shopping cart???

Also, once it is working correctly will taxcloud only apply taxes for California if our business is located in california?

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10 years 5 months ago #159324

Hi,

If you don't get any taxes applied on the checkout, it means that either your customer address shouldn't be taxed (for example if your customer address is outside the USA), or you're missing something in the setup of the plugin. Please follow the procedure here in order to setup the TaxCloud plugin and your TaxCloud account :
www.hikashop.com/support/support/documen...on/260-taxcloud.html
TaxCloud will apply the taxes based on the laws of the USA and each state. If tax shouldn't be applied if the customer address is outside your state and your business address is inside your state, then it will do so, otherwise, it will apply the corresponding tax automatically.

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10 years 5 months ago #159341

I have configured the Taxcloud plugin. The only difference is I have no USPS id code. I entered the address, TIC and taxcloud api's etc. 1 thing I noticed is after saving all this information, taxcloud still does not appear in the hikashop->plugins section. I can only reach via the joomla plugin manager. Still it does not display tax information.

I think the problem may be that I need a USPS id, I will have the client sign up for one and test with it, to see if that works.

Edit: I added the USPS id code and still I do not get any tax calculations.

The taxcloud account says "need authorized" I am not sure how to change this so I will call them on monday.

Last edit: 10 years 5 months ago by rodopemu.

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10 years 5 months ago #159401

Hi,

Yes, a USPS id is necessary for TaxCloud.

If it says that it need authorization, you should contact TaxCloud. Maybe they need to activate something for your account, and you'll be able to check your settings with them.

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10 years 5 months ago #159405

Are you sure you have copied your TaxCloud API ID and API Key from your TaxCloud --> Web sites area over to the correct config fields in HikaShop?

Looking at your account from the TaxCloud side we do see a large number of errors from June 1st (but not since). From those errors it appears HikaShop was attempting a TaxCloud Lookup() API call with a non-US address.

We dont see any errors since June 1.

TaxCloud is the internet's only free sales tax service.
Learn more at taxcloud.com
Support available via service.taxcloud.net or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

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10 years 5 months ago #159406

Ah... We see Lookup API calls, but no authorized and captured calls.
Are you getting the "needs authorized" error when trying to do a capture?
If so, thats because the Authorized() API has not been called for that transaction.

The order of TaxCloud API calls is:
1. Lookup - get the tax amounts due for each item inthe cart
2. Authorized - issued after your CC payment Authorize call, but before CC Payment Capture call.
3. Captured - issued after your CC payment Capture call, usually immediately after shipment of the order.

Optionally, API Authorized and Captured can be issued in a single step using our AuthorizedWithCapture (if you do CC payment Auth with Capture in one step)

TaxCloud is the internet's only free sales tax service.
Learn more at taxcloud.com
Support available via service.taxcloud.net or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Last edit: 10 years 5 months ago by TaxCloud.

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10 years 5 months ago #159557

Hi,

It's not possible that the "needs authorized" error happens with a capture. Our integration with TaxCloud doesn't have any "Capture" call to TaxCloud. We only do "AuthorizeWithCapture" calls. So it must be something else.

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10 years 5 months ago #159562

Yes. I found out about the "needs Auth..." from the taxcloud.com account. I did find the problem, it was that the "Payment of orders not paid immediately" which has to be set to "yes" in Hikashop configuration in order for the taxcloud API to register the authorization.

Thanks.

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